Kyle M. Headley
Sr. Impact Manager
Raleigh,NC
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in a more tractional business environment. Demonstrated expertise in cultivating and managing exceptional teams to meet client expectations. I'm excited for the next step in my career! How can I help your team?
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Regional Director of Operations
Rhino Sports & Entertainment Services Winston Salem
Raleigh, NC
08.2015 - Current
- Specialized in Guest Experience for all clients through simplified logistical solutions
- Collaborated with most University Emergency Management Depts. to develop best practices to meet their safety and security
- Directly responsible for training and overseeing 400+ gameday staff for all Clemson Home Football Games (2021).
- Led pivot of frontline operations during pandemic to sustain business growth across all clients in 2020 (never furloughed).
- Successfully launched the opening of our Duke (2016), Baylor (2018), WVU (2019), & UNC (2020) accounts in their first year of contract.
- Manage all external venue staffing and event operations for Clemson, Wake Forest, Duke, NC A&T, and UNCG Athletics.
- Created & presented my own 2-hour customer service training for all Rhino Accounts on a bi-annual basis (800+ staff total).
- Responsible for more than $1,000,000 worth of event billings to our clients annually.
- Lead up several large-scale trainings and a total of 30+ public speaking engagements a year.
- Develop event-specific operational documents, create estimates, and prepare invoices for clients on an event-by-event basis.
Outside Operations
Ruark Golf Properties, Glen Riddle Golf Club
Ocean City, MD
03.2015 - 08.2015
- Premier Golf Club, home to two of the top 10 course in all of Maryland.
- Assisted with preparation and organization of large golf tournaments (Member-Guest, Golf Channel Pro Am, local organizations).
- Oversee and organize spring package play of 400+ rounds of daily golf
Event Manager
Andy Frain Services
Arlington, TX
05.2014 - 02.2015
- Served as point of contact between AFS and our clients to ensure staffing preparedness and quality.
- Led staffing logistics, developed event-specific security staff post orders for all events, and event day briefings
- Responsible for coordinating all staff schedules and for AT&T Stadium events July 2014 - February 2015
- Supervised security teams for multiple events in high profile areas.
- Worked closely with Venue Operations team to execute client specific goals on a per event basis.
- Assisted with 18th green security operations for US Open and Trophy presentation for 2015 CFP National Championship.
Asst. Venue/Logistics Manager
The O2 Arena
London, UK
06.2012 - 08.2012
- One of fifty students chosen from the University of South Carolina to partake in Summer Olympic Internship.
- Managed and controlled movement of all stock and supplies intake of entire 23,000 seat arena.
- Comprehension and execution of the company’s rules, regulations, and protocols to ensure success of the events.
- Assisted in Human Resources and led Health & Safety seminars for all employees of the company.
- Led cleaning turnovers in between events in tight time constraint conditions.
- Kept a detailed blog throughout my Internship in London (7200 views in 10 weeks from 12 different countries).
Education
Bachelor of Science - Sport & Entertainment Management
University of South Carolina Columbia
Columbia, SC 08.2010 - 05.2014
Skills
Staff training/development
Public Speaking
Client Relationships
Project planning and development
Timeline
Regional Director of Operations
Rhino Sports & Entertainment Services Winston Salem
08.2015 - Current
Outside Operations
Ruark Golf Properties, Glen Riddle Golf Club
03.2015 - 08.2015
Event Manager
Andy Frain Services
05.2014 - 02.2015
Asst. Venue/Logistics Manager
The O2 Arena
06.2012 - 08.2012
Bachelor of Science - Sport & Entertainment Management
University of South Carolina Columbia
08.2010 - 05.2014