Robert Koch
Retail Manger
Battle Ground,WA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
32
32
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
Portland, OR
11.2007 - 12.2020
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Director
Fred Meyer
Portland, OR
09.1987 - 02.2006
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Identified current and future trends that appeal to consumers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Developed new store location from ground up by hiring and training efficient team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Analyzed operating and financial statements for profitability ratios.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
Central Washington University
Ellensburg, WAHigh School Diploma -
Wenatchee High School
Wenatchee, WASkills
Coaching and mentoring
People management
Team leadership and coaching
Maximizing profitability
Budgeting
Timeline
Store Manager
Bed Bath & Beyond
11.2007 - 12.2020
Store Director
Fred Meyer
09.1987 - 02.2006
Central Washington University
High School Diploma -
Wenatchee High School