Carrie Pizzo
Painesville,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cross Country Mortgage
Brecksville, OH
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Sales Associate
It's So You Resale
Willoughby, OH
06.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared large cash deposits with zero discrepancies.
Education
BBA - Business Marketing And Management
Baldwin Wallace University
Berea, OH05.2024
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
Timeline
Customer Service Representative
Cross Country Mortgage
09.2021 - Current
Sales Associate
It's So You Resale
06.2020 - 08.2021
BBA - Business Marketing And Management
Baldwin Wallace University