- Participating in local clean-up initiatives
- Gym Workouts
- Offering time and support to shelters for the homeless, women, and animals
Kaaren Conatser
Blue Ridge
Summary
Accomplished Office Manager with a proven track record at Fairview Eye Care, adept in organization and customer relations. Excelled in streamlining administrative processes, enhancing patient care, and implementing efficient scheduling systems. Skilled in insurance coding and maintaining confidentiality, significantly improving office efficiency and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Scheduler
SMA Construction
01.2023 - Current
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Receptionist
HF Sinclair
10.2020 - 05.2022
- Assisted with planning office events and meetings for smooth execution.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Office Manager
Fairview Eye Care
04.2018 - 05.2020
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortage
- Performed all office Admin, Tech, Front Desk, and Optician. Trained patients with contact lens insertion and removal , Auto refraction, Pretested, Optomap, Visual Fields, Frame Styled
- Office insurance coding, office meetings, payroll, hiring
Outpatient Admissions Lead
Carrus Health
01.2016 - 12.2018
- Pre-admit patients, scheduling appointments
- Provided exceptional patient care providing patients with all information about the hospital and instructions for their procedures
- Insurance coding and verification for their procedure adhered to ICD-10 codes HIPPA and JAYCO compliance
- Provided exceptional patient care providing patients with all information about the hospital and instructions for their procedures IV infusion, pain management, radiology, day surgery
Optometric Technician
McKinney Family Eyecare
01.2008 - 12.2013
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
Education
Certificate of Technical Studies - Medical Coding And Terminology
Grayson College
Denison, TX03-2017
Tourism And Travel Management
McConnell School
Minneapolis, MN05-1989
High School Diploma -
Memorial High School
Eau Claire, WI05-1987
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Customer/Client relations
- Professional demeanor
- Documentation and reporting
- Office management
- Insurance coding
Interests
Timeline
Scheduler
SMA Construction
01.2023 - Current
Receptionist
HF Sinclair
10.2020 - 05.2022
Office Manager
Fairview Eye Care
04.2018 - 05.2020
Outpatient Admissions Lead
Carrus Health
01.2016 - 12.2018
Optometric Technician
McKinney Family Eyecare
01.2008 - 12.2013
Certificate of Technical Studies - Medical Coding And Terminology
Grayson College
Tourism And Travel Management
McConnell School
High School Diploma -
Memorial High School
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