ATTICUS MARKER
Oklahoma City,OK
Summary
Customer-centric Senior Business Configuration Analyst with 6+ years of experience in the Insurtech industry. Experienced troubleshooter with ability to communicate project needs and blockers to both support staff and C-suite stakeholders. Passionate about process refinement and interactive training to avoid siloed knowledge and ensure company wide professional development.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
Sunlight Solutions
Inver Grove Heights, MN
10.2021 - Current
- Developed requirements with clients to define tasks, problems, and projects.
- Created solution plans with developers and reviewed those plans with clients.
- Created and delivered status reports and identified pending action items for resolution.
- Developed and prioritized user stories based on understanding of business and product strategy.
Senior Business Configuration Analyst
BriteCore
Springfield, MO
08.2016 - 10.2021
- Developed training procedures and materials to familiarize internal and client users in proper platform use
- Identified and communicated gaps between client needs and software capabilities
- Supported existing clients through troubleshooting and content updates
- Utilized a variety of project management platforms with high user-literacy
Quality Assurance Specialist
WeGoLook
Oklahoma City, OK
05.2015 - 10.2016
- Identified non-conformances and reached out to end users to resolve
- Wrote guidance for fellow QA Specialists and independent contractors for product consistency
Education
Bachelor of Arts - Liberal Studies
Oklahoma City University
Skills
- Gather project requirements
- Troubleshoot malfunctions
- Process Refinement
- Analytical thinking
- Gap analysis
- Writing
Timeline
Senior Business Analyst
Sunlight Solutions
10.2021 - Current
Senior Business Configuration Analyst
BriteCore
08.2016 - 10.2021
Quality Assurance Specialist
WeGoLook
05.2015 - 10.2016
Bachelor of Arts - Liberal Studies
Oklahoma City University
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