Ariel Brown
Call Center Representative
Windsor Mill,MD
Summary
Driven sales expert with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving issues and exceeding client expectations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Health Insurance Specialist
MHC
Baltimore, MD
07.2021 - 11.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Cellular Sales Store Manager
Sprint/ Boost Mobile
Boardman, OH
10.2019 - 10.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Call Center Manager
VXI Global Solutions
Youngstown, OH
04.2017 - 10.2020
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
Education
Bachelor of Arts - Psychology w/conc, Child & Adolescent Development
Southern New Hampshire University
10.2021 - Current
Associate of Arts - Early Childhood Special Education
University of Arizona
08.2019 - 10.2021
High school diploma - General Studies
NEO College
08.2011 - 05.2015
Skills
Quote information
Account management
Policy renewals
Quotes and sales
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Timeline
Bachelor of Arts - Psychology w/conc, Child & Adolescent Development
Southern New Hampshire University
10.2021 - Current
Health Insurance Specialist
MHC
07.2021 - 11.2021
Cellular Sales Store Manager
Sprint/ Boost Mobile
10.2019 - 10.2020
Associate of Arts - Early Childhood Special Education
University of Arizona
08.2019 - 10.2021
Call Center Manager
VXI Global Solutions
04.2017 - 10.2020
High school diploma - General Studies
NEO College
08.2011 - 05.2015