Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Samantha Smith

Samantha Smith

Las Vegas,NV

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Sales Floor Supervisor

Burlington Coat Factory
11.2020 - 03.2024
  • Greet Customers and help with product questions, selections and purchases
  • Work closely with all managers to solve problems and customers concerns
  • Key holder, Opening and closing MOD (Manager on Duty)
  • Checked pricing, scanned items, applied discounts
  • Used POS system to process sales, returns, and gift ca
  • Inform customers of promotions, credit cards and rewards programs
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Answer questions about store policies and customer concerns
  • Maintain clean sales floor, organizing, straightened, pull forward and face merchandise
  • Stocked merchandise, clearly labeling items, and arranging according to color, size and brand names
  • Monitor sales floor and merchandise displays for presentable conditions, restocking and cleaning as needed
  • Offer each customer with exceptional personal service to boost sales and customer satisfaction
  • Support efficient and timely replenishment of sales floor merchandise
  • Support loss prevention goals by monitoring shoppers behavior
  • Maintain fitting rooms and sort, ticket and size all clothing to return to proper racks.
  • Increased queuing penetration sales by 2%, leading store in district/territory
  • Boosted sales by merchandising according to planograms
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Receptionist / Licensing Agent

American Licensing Services
09.2005 - 05.2013
  • MBA Accounting - (Accounts payable & Accounts Receivable)
  • Word, Excel, ProMiles
  • CA DMV Registration, Out of State, SE Plates
  • Fuel and Mileage IRS taxes
  • Commercial vehicle permits - CA#, DOT, MCP, UCRA, IFTA BIT
  • Research several states and process with their DMV Office
  • Consultant and Advisor.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Organized, maintained and updated information in computer databases.
  • Invoice and collected DMV fees and service fee payments, processed transactions and updated relevant records.
  • Increased client satisfaction by providing exceptional customer service, addressing inquiries promptly, and resolving issues efficiently.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Responded to inquiries from callers seeking information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed approximately 15 emails, 30 calls and anywhere from 5 to 100 faxes per day from clients/customers.

Education

Diploma -

Grossmont High School
San Diego, CA
06.2001

Certificate, ROP-Retail Careers -

Grossmont High School
San Diego
01.2001

Skills

  • Merchandising and displays
  • Cash handling
  • Ability to lift 40 lbs
  • Upselling Strategies
  • Assigning Tasks
  • Building Customer Loyalty
  • Flexible Hours
  • Work Task Prioritization
  • Energy and Physical Stamina
  • Teamwork and Collaboration
  • Time Management
  • Inventory
  • Shrinkage Control
  • Keyholder
  • Employee Scheduling
  • Sales Leadership

Accomplishments

  • Achieved an increase in queuing sales by over 2% for several months. By effectively following the planogram, having organized and merchandised properly.
  • Supervised team of 15 on sales floor.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Floor Supervisor

Burlington Coat Factory
11.2020 - 03.2024

Receptionist / Licensing Agent

American Licensing Services
09.2005 - 05.2013

Diploma -

Grossmont High School

Certificate, ROP-Retail Careers -

Grossmont High School

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Samantha Smith