Elizabeth Gilbert
Calhoun,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator/Project Assistant - Remote
Sykes Call Center
Calhoun, GA
12.2020 - Current
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Connected patients with available community and charitable resources.
- Delivered excellent patient experiences and direct care.
Nutrition Assistant Manager
Gordon County Board of Education
Calhoun, GA
08.2018 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Guest Services
Berry College/Winshape
Rome, GA
12.2005 - 04.2018
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Some College (No Degree) - Pharmacy Technology
Georgia Northwestern Technical College
Rome, GACertification - Customer Service
Five9 Station
12.2021
Serve Safe -
Georgia Northwestern Technical College
Calhoun, GA08.2019
Certification - ONE Certified
Georgia Northwestern Technical College
Calhoun, GA08.2019
Certification - Customer Service Training
Georgia Northwestern Technical College
Calhoun, GA06.2019
High School Diploma -
Coosa High School
Rome, GA2005
Skills
- Database Search and Data Entry Skills
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Administrative and Office Support
- Registration and Scheduling
- Documenting and Recording Information
- Records Management
- Multi-Line Telephone Systems
Timeline
Patient Care Coordinator/Project Assistant - Remote
Sykes Call Center
12.2020 - Current
Nutrition Assistant Manager
Gordon County Board of Education
08.2018 - Current
Guest Services
Berry College/Winshape
12.2005 - 04.2018
Some College (No Degree) - Pharmacy Technology
Georgia Northwestern Technical College
Certification - Customer Service
Five9 Station
Serve Safe -
Georgia Northwestern Technical College
Certification - ONE Certified
Georgia Northwestern Technical College
Certification - Customer Service Training
Georgia Northwestern Technical College
High School Diploma -
Coosa High School