ZAIRA ARAIZA
Indianapolis,IN
Summary
Certified Medical Assistant with experience in office setting. Documents services and adheres to company policies, procedures, and directives. Competent in basic patient work-up for examination. Maintain on time processes and patient flow. Good computer and data input skills and experience with Electronic Medical Records.
Overview
5
5
years of professional experience
Work History
Certified Clinical Medical Assistant
Eskenazi Health
01.2021 - 02.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed EKGs and other tests based on patient presentation in office.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
Housekeeping Supervisor
Residence Inn Marriott
06.2019 - 09.2020
- Conducted in-service training and orientation for new employees
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Prioritized rooms and spaces requiring immediate attention.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
Residence Inn Marriott
12.2017 - 06.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Handled requests for extra linens, toiletries and other supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
Volunteer
Meal Center
03.2017 - 01.2021
- Picked up, sorted, and distributed food to disadvantaged families, including canned goods and fresh produce
- Volunteered as kitchen assistant at rescue mission, focusing on food preparation, serving, and cleanup
- Built relationships with patients and developed trust with understanding, sensitivity, and confidentiality
- Completed assigned tasks with little or no supervision
- Maintained good working relationship with co-workers and management.
- Maintained clean, neat, and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
Education
Clinical Certified Medical Assistant
Indianapolis School Of Phlebotomy
Indianapolis, IN10.2020
High School Diploma -
North Central High School
Indianapolis, IN05.2016
Skills
- Medical Terminology
- Direct Patient Care
- Patient Scheduling
- Medical Records Management
- Administering Immunizations
- Bilingual
- Training and Mentor
- Organization
- Medical Record Confidentiality
- Office Support
- Patient care
Accomplishments
Nominated Top ACTS Team Member of the Quarter in September 2021
Timeline
Certified Clinical Medical Assistant
Eskenazi Health
01.2021 - 02.2022
Housekeeping Supervisor
Residence Inn Marriott
06.2019 - 09.2020
Housekeeping Room Attendant
Residence Inn Marriott
12.2017 - 06.2019
Volunteer
Meal Center
03.2017 - 01.2021
Clinical Certified Medical Assistant
Indianapolis School Of Phlebotomy
High School Diploma -
North Central High School
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