Your Name
Summary
Responsible Patient care coordinator, enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.
Overview
4
4
years of professional experience
Work History
Client Relations Specialist
Ss&C Technologies
04.2021 - Current
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Completed continuing education and training programs for professional development.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Managed accurate and adequate cash stock and inventory balances.
Patient Care Coordinator
Northwest Hospital
01.2021 - 04.2021
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
- Scheduled evaluations and procedures for patients.
- Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
- Submitted various medication requests electronically.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Coordinated with pharmaceutical representatives and physicians to schedule presentations.
- Solicited medical history information from patients to provide best and most effective medical advice.
Personal Shopper
Shipt
06.2020 - 11.2020
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Preschool Lead Teacher
Merritt Academy
02.2020 - 04.2020
- Promoted good behaviors by using positive reinforcement methods with children.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Incorporated music and art activities to encourage creativity and expression.
- Organized and led activities to promote physical, mental and social development.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Worked closely with site director, family care workers, classroom teaching team and other specialists.
- Taught children foundational skills such as colors, shapes and letters.
- Established indoor and outdoor safe play environments for toddler-age children.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05.2020
Certified Nursing Assistant
Pima Medical Institute
Tucson, AZSkills
- Courteous demeanor
- Project management abilities
- Sales expertise
- Problem-solving abilities
- Schedule management
- Claims processing
- Insurance practices
- Healthcare operations
- Personnel management
- Patient safety
- Regulatory requirements
- Records maintenance
Timeline
Client Relations Specialist
Ss&C Technologies
04.2021 - Current
Patient Care Coordinator
Northwest Hospital
01.2021 - 04.2021
Personal Shopper
Shipt
06.2020 - 11.2020
Preschool Lead Teacher
Merritt Academy
02.2020 - 04.2020
High School Diploma -
Red Mountain High School
Certified Nursing Assistant
Pima Medical Institute