Ronika Castaneda
Vancouver,WA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
26
26
years of professional experience
Work History
Scheduling Specialist
European Wax Center
06.2019 - 08.2023
- Answered high volume of phone calls and answered questions from potential customers.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Wax Pas payments, processed transactions and updated relevant records.
CASHIER
Dollar Tree
12.2017 - 06.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Associate Cashier
All Natural Pet Supply
07.2015 - 09.2017
- Provided exceptional service to diverse clientele, fostering inclusive shopping atmosphere.
- Collaborated with team members to maintain adequate inventory levels, contributing to optimal store operations.
- Handled cash and credit transactions accurately, ensuring proper balance at end of each shift.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Identified opportunities to upsell products or services based on individual customer preferences or needs.
Fisheries Technician
Kelly Services
04.1997 - 08.2014
- Clipped Adipose fin off of thousands of salmon fingerlings for conservation reasons for state of WA.
- Observed animals and notified supervisor of signs of illness.
- Contributed to success of fish tagging initiatives by accurately recording data, allowing researchers to track movement patterns.
- Seasonal Employment, mostly Summer
Education
No Degree - General Studies
Clark College
Vancouver, WASkills
- Customer Relations Abilities
- Professional Telephone Demeanor
- Customer Service
- Medical Terminology
- Inventory Tracking
- Multi-Line Telephone Systems
- Intuit QuickBooks
- Microsoft Office Suite
- Appointment Scheduling
Timeline
Scheduling Specialist
European Wax Center
06.2019 - 08.2023
CASHIER
Dollar Tree
12.2017 - 06.2019
Customer Service Associate Cashier
All Natural Pet Supply
07.2015 - 09.2017
Fisheries Technician
Kelly Services
04.1997 - 08.2014
No Degree - General Studies
Clark College
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