Karen Kennedy
Pemberton,NJ
Summary
Proven track record in enhancing patient care and streamlining operations, notably with Virtua Health System. Expert in patient scheduling and customer service, achieving significant improvements in patient satisfaction. Skilled in Microsoft Office and adept at fostering professional relationships, demonstrating a blend of technical proficiency and interpersonal excellence. Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled in Epic. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Scheduling Specialist
Virtua Medical Group
02.2023 - Current
- Called patients to coordinate schedules and set appointments.
- Documented calls and appointments using Epic.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Answered phone calls and answered questions from patients, hospitals and other Doctors offices.
- Confirmed appointments, communicated with patients, and updated patients charts for 4 providers.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected co-pays, processed transactions and updated relevant records as well as handling the daily bank deposits.
Office Assistant
Virtua Medical Group
03.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with patients by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Patient Care Technician
Virtua Memorial Hospital _ Emergency Room
10.2017 - 03.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Patient Care Technician
Virtua Memorial Hospital - ICU
03.2011 - 10.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Emergency Medical Technician
Virtua Health System
04.2009 - 03.2011
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Education
Healthcare
RCBC
Pemberton, NJHigh School Diploma -
Burlington City High School
Burlington, NJ06-1993
Skills
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Customer relations abilities
- Documentation abilities
- Professional telephone demeanor
- Calendar Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Computer Skills
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Medical Terminology
- Telephone Etiquette
- Office Administration
- Microsoft Office
- Courteous and Professional
- Appointment Scheduling
- Mail handling
Timeline
Scheduling Specialist
Virtua Medical Group
02.2023 - Current
Office Assistant
Virtua Medical Group
03.2022 - Current
Patient Care Technician
Virtua Memorial Hospital _ Emergency Room
10.2017 - 03.2022
Patient Care Technician
Virtua Memorial Hospital - ICU
03.2011 - 10.2017
Emergency Medical Technician
Virtua Health System
04.2009 - 03.2011
Healthcare
RCBC
High School Diploma -
Burlington City High School