April Hines
Jonesboro,GA
Summary
Service-oriented HR Assistant with excellent academic performance in human resources and administration. Dedicated team player currently pursuing [Bachelors] in [Human Resource Management] to bring positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Assistant] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Security Officer
DSI Security Services
12.2021 - Current
- Ensured prohibited items were not brought into company
- Documented reports of suspicious activity
- Effectively communicated pertinent information to employees, visitors and guests
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw entry and exit of up to 100 employees and visitors daily.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Assistant Store Manager
Dollar General
Hampton, Georgia
05.2021 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Order Selector
09.2020 - 11.2020
- Prepares and loads voice template into Talkman unit for specific warehouse selecting location
- Performs visual and operational vehicle safety inspections and reports any unsafe vehicles to shift supervisor or maintenance personnel
- Responsible for ensuring that all cases and pallets are properly identified with the correct store number
- Performs count/exception on pick slot locations if quantities are less than requested by Talkman
- Secures selected cases and conducts final pallet preparations by wrapping selected load and applying shipping labels
- Prepares and places assembled case pick pallets and moves assembled pallets from picking areas to a dock door or staging area
- Observes, reports and corrects (when appropriate) all unsafe and unsanitary conditions that could cause employee and/or customer accidents
- Comply with OSHA standards
- Assist in maintaining the security of the warehouse
- Maintain a clean, neat, and orderly work environment
- Perform other duties as assigned, may be required to perform duties outside of their normal responsibilities from time to time, as needed.
DoorDash Delivery Driver
Yes
03.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Picker/Packer
S&S Activewear
McDonough, GA
11.2019 - 06.2020
- Operate and inspect assigned equipment everyday
- Maintain minimum lines per hour productivity requirements and works with a sense of urgency in a fast-paced environment
- Maintain accuracy while pulling & packing orders
- Act professionally and remain focused while working
- Safely operate all warehouse equipment
- Follow directions from leadership
- Perform cleaning activities as required
- Maintain a safe and clean warehouse
- Maintain a positive attitude
- Additional responsibilities as assigned by management.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Directed weekly product cycle counts and corrected errors in warehouse inventory system.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Delivery Driver
Uber
Jonesboro, GA
07.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Assistant Store Manager
GREAT GRIZZLY FIREWORKS
Forest Park, GA
05.2017 - 06.2018
- Responsible for Opening and Closing store procedures
- Greet walk- in customers
- Scan, File, Copy documents
- Answer phone and handle incoming calls
- Make daily Deposits to the bank
- Train the staff on the great grizzly customer service
- Responsible for handling cash procedures
- Stages merchandise for the sales floor
- Managed over 40 employees for the summer season
- Recruit new employees, conduct new employee orientation, pre-employment testing, and reference checks
- Reported daily paperwork to the main office in Indiana
- Participate in recruitment efforts
- Conduct phone screens
- Post job ads
- Scheduling job interviews and assisting with interview process
- Ensure background and reference checks are completed
- Collect employment and tax information
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Medical Scheduler
LANIER HOSPITAL
02.2017 - 05.2017
- Provide service support to patients who request our care and from physician referrals
- Support phone center with high volume calls averaging 13000+calls per month, scheduling appointments and performing verification according to provider rules and guidelines
- Confer with patients to obtain and confirm pertinent billing and demographic information
- Accurately enter patient and insurance information into EPIC and complete the patient's registration process in a timely manner
- Schedule up to 75 procedures per day, such as Various Surgeries, Biopsies, Mammograms, MRI, CT
- Scans, Ultrasound/Screening and Nuclear-Medicine
- Use superior communication skills to develop rapport with customers, patients, and peers to ensure that patients received the highest level of care.
Customer Service Rep
CHIME SOLUTIONS
Atlanta, GA
07.2015 - 12.2016
- Handled high volume inbound calls in a fast paced environment
- Enrolled new customers into UPS My Choice and verify all information in system
- Resolved customer complaints and handled difficult callers with patience and professionalism
- Extensive use of Microsoft Office Suite to track and enter in data
Technical Support Specialist
DIRECTV
Atlanta, GA
03.2015 - 07.2015
- Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate
- Supported wide range of remotely hosted applications covering all technical aspects
- Implemented team-wide use of Microsoft Office 2010 and Windows 7
- Installed applications and installed services remotely
- Assisted with change of service for better performance and customer satisfaction.
Customer Service Representative
WAL-MART
10.2011 - 03.2015
- Interacted with approximately 100 customers daily, building strong customer base through providing personalized product guidance, resolving issues, and following up on purchases
- Drove sales through upselling products based on customer's past purchases and preferences
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events
- Performed daily department tasks including stocking, merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions via POS system
- Provided comprehensive follow-up, often going over and beyond to resolve issues, and tailoring resolutions to meet the customers individual needs.
Education
Bachelor's - Human Resource Management
Strayer University
Morrow, GASkills
- Attentive and Observant
- Detail-Oriented
- Team Player
- Customer Service
- Recruitment and Hiring
- Customer Service Management
- Decision Making
- Dependable
- Honest
- Multitasking and Prioritization
- Human Resources Oversight
- Team Leadership
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Security Officer
DSI Security Services
12.2021 - Current
Assistant Store Manager
Dollar General
05.2021 - 11.2021
Order Selector
09.2020 - 11.2020
DoorDash Delivery Driver
Yes
03.2020 - Current
Picker/Packer
S&S Activewear
11.2019 - 06.2020
Delivery Driver
Uber
07.2018 - Current
Assistant Store Manager
GREAT GRIZZLY FIREWORKS
05.2017 - 06.2018
Medical Scheduler
LANIER HOSPITAL
02.2017 - 05.2017
Customer Service Rep
CHIME SOLUTIONS
07.2015 - 12.2016
Technical Support Specialist
DIRECTV
03.2015 - 07.2015
Customer Service Representative
WAL-MART
10.2011 - 03.2015
Bachelor's - Human Resource Management
Strayer University