Alicia Alger
Office Manager
Gresham,Oregon
Summary
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
office manager
Willamette valley treatment center
09.2015 - 12.2020
- Abilities
- Management
- Promoted quickly from receptionist to, at a medical facility
- In charge of hiring, training, scheduling and supervising front desk staff
- Adminisrative support
- Provided telephone support, investigated and solved billing problems
- Scheduled appointments and maintained up to date, confidential files
- Customer service
- In charge of all patient complains and concerns in large medical facility
- Registered incoming patients in urgent care
- Management, Customer service, billing
Lead receptionist
NW Urgent care
09.2011 - 09.2015
- Customer service, billing 2
Education
Associate of Science -
Chemeketa Community College
Salem, OR 01.2020 - Current
Skills
- Staff Training
- Office Management
- Team Management
- Policy and Procedure Modification
- Report Preparation and Analysis
- CRM Software
- Sorting and Delivering Mail
- Maintenance Coordination
- Medical Billing and Collections
- Monthly Closings
- Licensing Requirements
- Office Supplies and Inventory
- Financial Management and Reporting
- Cash Flow and Reconciliation
- Deposit Collection
- Year-End Reconciliation
- Account and Ledger Reconciliations
Timeline
Associate of Science -
Chemeketa Community College
01.2020 - Current
office manager
Willamette valley treatment center
09.2015 - 12.2020
Lead receptionist
NW Urgent care
09.2011 - 09.2015
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