Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Quattro

Boonville,NY

Summary

Versatile Medical Customer Service Representative offering a wealth of knowledge and experience in the healthcare field.


Hardworking individual brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.


Flexible and known for prioritizing patient care experience and supporting individual needs on personal level and with little supervision needed. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Front Desk Medical Receptionist

H J Obeid, M.D.
Rome, New York
01.2022 - Current
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Maintained current and accurate medical records for patients, utilizing MEDENT.

Nurse Assistant, Ward Clerk

Rome Memorial Hospital
Rome, NY
11.2011 - Current
  • Documented patient symptoms, medical histories and current medications with OB TRACEVIEW and Paragon/CITRIX.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Filled out records, staffing sheets and patient documents.
  • Provided direct personal patient observation, care and assistance to patients per shift in medical facility.
  • Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Bathed, bottle fed newborns. hearing tests performed.
  • Prepare and maintain birth certificates.
  • Required to assist and perform duties among various hospital floors

Medical Receptionist

Rome Medical Practice
Rome, NY
08.2019 - 12.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Community Integration Facilitator

The ARC Of Oneida-Lewis County
Rome, NY
11.2016 - 07.2019
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collaborated to identify areas in need of improvement and implement solutions.
  • Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Supported students and individuals with mental handicapped issues, liaising between participants, families and program executives about needs.
  • Planned special community events for program participants based on changing needs, times of year and availability.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Helped students develop organizational, time management and study skills.
  • Empowered students through counseling and skill-building exercises.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Performed assessments and summarized progress reports.

Residential Counselor

Emmaus House
Utica, NY
11.2015 - 02.2019
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression during
  • Resolved conflicts by performing in-time crisis interventions.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Performed telephone intakes and screenings.
  • Provided swift and knowledgeable emergency support

Ward Clerk, CNA, Activity Aide

Rome Memorial Hospital
Rome, NY
03.2003 - 11.2011
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
  • Organized paperwork for doctors, nurses and patients.
  • Documented latest information in computer system and printed paperwork.
  • Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health.
  • Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
  • Transported residents on outings to facilitate community activity initiatives.
  • Stored and retrieved permanent records on daily basis.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted resident with maintaining personal hygiene and grooming to optimize dignity and self-esteem.

Education

Associate of Applied Science - Human Services, Chemical Dependency Practioner

Mohawk Valley Community College
Utica, NY
05.2014

Photography

Mohawk Valley Community College
Utica, NY
05.2008

Associate of Applied Science - Criminal Justice, Forensic Photography

Mohawk Valley Community College
Utica, NY
05.2007

Associate of Applied Science - Medical Record Technician

Mohawk Valley Community College
Utica, NY
05.1987

High School Diploma -

Adirondack Senior High School
Boonville, NY
06.1984

Skills

  • Certified Medical Administrative Specialist
  • Technical Library Maintenance
  • Operational Requirements
  • Data Entry Software
  • Preparing Treatment Rooms
  • Office Supplies and Inventory
  • BLS Certified
  • Overseeing Front Desk
  • Customer Satisfaction
  • Collecting Patient Specimens and Tests
  • Calendar and Appointment Management
  • Insurance Authorizations
  • Patient Referral
  • Patient Health Information Access
  • Compassionate Care
  • Claim Forms
  • Supporting Daily Living Needs
  • Computer Proficiency

Certification

  • Certified Nurse Assistant


Timeline

Front Desk Medical Receptionist

H J Obeid, M.D.
01.2022 - Current

Medical Receptionist

Rome Medical Practice
08.2019 - 12.2021

Community Integration Facilitator

The ARC Of Oneida-Lewis County
11.2016 - 07.2019

Residential Counselor

Emmaus House
11.2015 - 02.2019

Nurse Assistant, Ward Clerk

Rome Memorial Hospital
11.2011 - Current

Ward Clerk, CNA, Activity Aide

Rome Memorial Hospital
03.2003 - 11.2011

Associate of Applied Science - Human Services, Chemical Dependency Practioner

Mohawk Valley Community College

Photography

Mohawk Valley Community College

Associate of Applied Science - Criminal Justice, Forensic Photography

Mohawk Valley Community College

Associate of Applied Science - Medical Record Technician

Mohawk Valley Community College

High School Diploma -

Adirondack Senior High School

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Karen Quattro