Ronald Norville
Riverdale,United States
Summary
Experienced in the hospitality industry with over 7 years of hands-on expertise in maintenance and repair tasks. Committed to optimizing equipment functionality by effectively managing routine and complex equipment and facility matters. Strong understanding of hand and power tool operation and deep commitment to safety measures. Knowledge in housekeeping management, familiar with hotel operations, cleaning procedures, and health and safety regulations.
Overview
9
9
years of professional experience
Work History
House Keeper Supervisor
Atlanta Marriott Marquis
05.2023 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Manage a team of 60 house keepers and house men.
- Floor care ,Lobby, Laundry,
- Construct daily staff meetings.
- Completed schedules, shift reports, and other business documentation.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Communicated repair needs to maintenance staff.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
- Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Disposed of trash and recyclables each day to avoid waste buildup.
Maintenance Worker
First Baptist Church
05.2021 - 06.2022
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Diagnosed and repaired complex mechanical and electrical systems.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintain the whole church
- Properly handled, transported, and disposed of recycled materials.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Installed new locks, door handles, and door closers.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Maintenance Worker
Davis Chavis Apartments
12.2016 - 02.2021
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Diagnosed and repaired complex mechanical and electrical systems.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Properly handled, transported, and disposed of recycled materials.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Maintenance Supervisor
Daisley Institute
07.2015 - 08.2016
- Created and maintained daily and weekly reports for upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Managed efficient teams of up to 4 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Education
Diploma -
Automotive High School
06.1998
Skills
- Pms System
- Outlook System
- Atlas System
- Snow Blowers
- Safety Protocols
- Lighting Fixture Maintenance
- Cleaning and Sanitizing
- Valid Driver's License
- Facility Upkeep
- Heavy Lifting
- Trash Removal
- Chemical Cleaners
- Lock Repair
- Debris and Trash Removal
- Safety Procedures
- Team Collaboration
- Motivational Skills
- Housekeeping knowledge
- Training and mentoring
Timeline
House Keeper Supervisor
Atlanta Marriott Marquis
05.2023 - Current
Maintenance Worker
First Baptist Church
05.2021 - 06.2022
Maintenance Worker
Davis Chavis Apartments
12.2016 - 02.2021
Maintenance Supervisor
Daisley Institute
07.2015 - 08.2016
Diploma -
Automotive High School
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