Kalolaine Vavae Lavulo
Rocklin,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the overall goal.
Overview
7
7
years of professional experience
Work History
Life Insurance Broker
PHP Agency Inc.
San Francisco, CA
03.2020 - 03.2021
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses/ trainings and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
Residential Treatment House Manager
Charis Youth Center
Grass Valley, CA
12.2013 - 03.2020
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Organized entertaining recreational activities for home while staying within budget.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Mentored and coached staff to improve performance and interactions with residents.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Education
High School Diploma -
San Mateo Adult School
San Mateo, CANo Degree - Communication Studies
Sierra College
Rocklin, CASkills
- Marketing Strategy Development
- Employee Coaching and Motivation
- Flexible and Adaptable
- Self-motivated professional
- Good listening skills
- Responsible
- Flexible & Adaptable
- Upbeat and Positive Personality
- Managing Operations and Efficiency
Timeline
Life Insurance Broker
PHP Agency Inc.
03.2020 - 03.2021
Residential Treatment House Manager
Charis Youth Center
12.2013 - 03.2020
High School Diploma -
San Mateo Adult School
No Degree - Communication Studies
Sierra College
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