Salma Maina
Frisco,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Simply Blessed Flowers & Gifts
Frisco, TX
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Guest Service Representative
Nothing Bundt Cakes
Frisco, TX
11.2020 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Took orders over phone, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements.
- Delivered above-and-beyond service to guests by making order reservations and accompanying guests with all their needs.
- Assisted in training new staff members on current duties and expectations of company by guest service representatives as requested by store operator.
Clinic Intern
Baylor Scott & White Medical Center - Centennial
Frisco, TX
01.2021 - 03.2021
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Supported patients across various hospitals with both physical and emotional needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted patients with basic care needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
In-Home Nanny
Private Employers
Frisco, TX
08.2020 - 11.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes to different events.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Taught children everyday skills and language.
- Played games, worked on puzzles and read books to young children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted with light housekeeping duties as well as running errands.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Offered top-notch care to two + children at once, ranging in age from two to four
- Created and implemented diverse educational strategies to boost development
Education
Bachelor of Science - Nursing
Collin County Community College District
Frisco, TX 08.2020 - Current
High School Diploma -
Frisco High School
Frisco, TX 08.2016 - 06.2020
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Strong Analytical and Problem-Solving Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Administrative and Office Support
- Multi-Line Phone Systems
Volunteering
Local Organizations
- Participated in local community events
- Assisted in setting up various activities
- Provided information to visitors
- Assisted in cleaning up after community events are finished
National Organizations
- Assisted in setting up various activities
- Participated in making creative activities for local residents to partake in
- Provides information to guest about volunteering opportunities to serve with the organization
- Established a relationship with residents to better accommodate their needs
Timeline
Customer Service Representative
Simply Blessed Flowers & Gifts
02.2021 - Current
Clinic Intern
Baylor Scott & White Medical Center - Centennial
01.2021 - 03.2021
Guest Service Representative
Nothing Bundt Cakes
11.2020 - Current
In-Home Nanny
Private Employers
08.2020 - 11.2020
Bachelor of Science - Nursing
Collin County Community College District
08.2020 - Current
High School Diploma -
Frisco High School
08.2016 - 06.2020
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