Chelsea Charles
Atlanta,GA
Summary
Adaptable hospitality professional with experience in restaurants, guest services, and esthetics. Skilled in handling high-pressure situations, resolving service issues quickly, and keeping environments clean, safe, and welcoming. Focused on dependable service and strong team support.
Overview
10
10
years of professional experience
Work History
Waitress
The Private Suite Holdings LLC
Atlanta, GA
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hospitality Coordinator
The Private Suite Holdings LLC
Atlanta, GA
11.2023 - 06.2024
- Managed hospitality requests, resolving service issues quickly and maintaining consistent guest satisfaction.
- Prepared arrival materials and coordinated concierge details for high-touch guest experiences.
- Improved service consistency by reinforcing hospitality standards across guest-facing touchpoints.
Esthetician
About Face Day Spa & Salon
Towson, MD
06.2022 - 02.2023
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Pioneered loyalty program that rewarded clients for referrals and repeat visits, enhancing client base and revenue.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Room Service Server
The Mercer Kitchen
New York, NY
08.2019 - 01.2020
- Promoted a safe work environment by adhering to food handling guidelines and maintained proper hygiene practices.
- Handled guest complaints with empathy and professionalism, swiftly resolving issues to maintain overall satisfaction.
- Adhered to strict confidentiality guidelines regarding guest information, by ensuring privacy and trustworthiness.
Hostess/Server
Miss Lily’s 7A
New York, NY
05.2016 - 01.2020
- Greeted guests promptly and communicated menu highlights, and specials.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Arts - English Literature
CUNY Hunter College
New York, NYCertification of Completion - Esthetics
Chesapeake School of Esthetics
Arnold, MDSkills
- Regulatory compliance
- Reliability and attendance
- Attention to detail
- Safety prioritization
- Conflict resolution
- Team collaboration
- Hospitality service expertise
- Professional appearance
- Problem-solving
- Calm under pressure
- Adaptability and flexibility
Timeline
Waitress
The Private Suite Holdings LLC
06.2024 - Current
Hospitality Coordinator
The Private Suite Holdings LLC
11.2023 - 06.2024
Esthetician
About Face Day Spa & Salon
06.2022 - 02.2023
Room Service Server
The Mercer Kitchen
08.2019 - 01.2020
Hostess/Server
Miss Lily’s 7A
05.2016 - 01.2020
Bachelor of Arts - English Literature
CUNY Hunter College
Certification of Completion - Esthetics
Chesapeake School of Esthetics