Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Curtis

Hopkinsville,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated [Job Title] of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Friendly [Job Title] with [Number] years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in [Software] with training in [Area of expertise] services. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

23
23
years of professional experience
1
1
year of post-secondary education

Work History

Facility Services Representative

Premier Medical Group
Clarksville, TN
06.2021 - Current

Maintained clean areas of the building by mopping floors, emptying trash and wiping down surfaces, cleaning bathrooms.

Custodian

ABBCO
Harrisburg, Illinois
01.2019 - 03.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Cleaning bathroom, classrooms, wiping down surface.

Housekeeper

Self-employed
Harrisburg, Illinois
09.2005 - 05.2014
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
  • Vacuum the carpet,did dishes, mop floors

Teacher Aide&Bus Driver

WADI Head Start
Harrisburg, Illinois
03.1998 - 05.2004
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Completed daily reports, meal count sheets and attendance logs.
  • Clean classrooms, Transport the child to and from school.

Babysitter

Self-Employed
Harrisburg, Illinois
11.1995 - 02.1997
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Played games, worked on puzzles and read books to young children.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Identified warning signs of emotional and developmental problems in children.
  • Established and maintained safe play environment for children.
  • Encouraged children to be understanding and patient with others.
  • Engaged with children on individual basis to build positive relationships.
  • Helped children complete homework assignments and school projects.
  • Assisted with light housekeeping duties as well as running errands.

Caregiver

Golden Circle Senior Citizens
Harrisburg, Illinois
02.1990 - 09.1993
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Education

Carrier Mills High School
Carrier Mills, IL

GED -

SIC
Harrisburg, IL
05.1999 - 08.1999

Child Care

SIC
Harrisburg, IL
05.2000 - 01.2001

Skills

Order fulfillment

Staff education and training

Shipping procedures understanding

Training development aptitude

Complaint resolution

Computer skills

Timeline

Facility Services Representative

Premier Medical Group
06.2021 - Current

Custodian

ABBCO
01.2019 - 03.2021

Housekeeper

Self-employed
09.2005 - 05.2014

Child Care

SIC
05.2000 - 01.2001

GED -

SIC
05.1999 - 08.1999

Teacher Aide&Bus Driver

WADI Head Start
03.1998 - 05.2004

Babysitter

Self-Employed
11.1995 - 02.1997

Caregiver

Golden Circle Senior Citizens
02.1990 - 09.1993

Carrier Mills High School
Sherry Curtis