Elizabeth Becerra Diaz
Imperial,USA
Summary
A dedicated and adaptable professional with a diverse background in customer service, retail management, healthcare assistance. Over the years, I have developed strong communication, problem-solving, and multitasking skills through various roles in fast-paced environments. From assisting customers in retail settings to providing care for the elderly, I am committed to delivering exceptional service and fostering positive relationships. I bring a strong work ethic, leadership experience, and a passion for helping others, making me a versatile asset to any team.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Godebu Urology
10.2024 - 11.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with patient preparation, vital signs monitoring, urine collection, catheter care, and basic urological procedures, while maintaining strict infection control and sterilization practices
- Operated an autoclave to sterilize medical instruments, ensuring that all equipment is properly cleaned and prepared for safe use in patient care
- Proficient in conducting bladder scans and administering injections, consistently following correct procedures and patient safety in all tasks
- Handled patient inquiries, liaised with hospitals to retrieve test results, and followed up on orders to ensure timely and accurate information
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assistant Manager
BoxLunch
03.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led and mentored a team of sales associates, providing training on both customer service and register operations to improve team performance
- Oversaw daily store operations, including managing cash registers, balancing cash drawers, and preparing bank deposits
- Ensured superior customer satisfaction by addressing concerns promptly, providing product recommendations, and ensuring a positive store environment
- Assisted in inventory management and restocking procedures, ensuring the store was fully stocked with the latest merchandise
- Developed strong working relationships with staff, fostering a positive work environment.
Personal Care Assistant
IHSS (In-Home Supportive Services)
07.2023 - 01.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided compassionate in-home care to elderly clients, assisting with daily living activities such as personal hygiene, mobility, and meal preparation
- Ensured the well-being and comfort of clients by offering companionship and addressing their specific needs
- Accompanied clients to medical appointments, ensuring timely transportation and assisting with any necessary tasks
- Maintained a clean and safe environment, following all health and safety guidelines to support client health and independence
Sales Associate
Hot Topic
04.2022 - 03.2023
- Provided personalized customer service by greeting shoppers, assisting with product selection, and promoting ongoing sales and promotions
- Drove sales by guiding customers to desired items, offering recommendations, and facilitating special orders for out-of-stock merchandise
- Processed transactions efficiently at the point of sale, including scanning, bagging, and finalizing purchases
- Contributed to maintaining store organization and ensuring a positive shopping experience for all customers
Team Member
Surf City Squeeze
11.2020 - 04.2022
- Delivered high-quality customer service in a fast-paced environment, effectively managing multiple tasks such as cash handling, order processing, and drink preparation
- Prepared a wide range of smoothies, ensuring consistency, quality, and customer satisfaction with every order
- Maintained cleanliness of workstations and equipment, including blenders and other tools, while adhering to health and safety standards
- Handled cash and card transactions, ensuring accuracy and efficient checkout processes
Sales Associate
99 Cent Store
09.2018 - 02.2019
- Maintained a clean and organized store environment by ensuring aisles were neatly stocked and product displays were visually appealing for customers
- Executed inventory management tasks, including restocking shelves, processing go-backs, and verifying item prices to ensure accuracy
- Provided excellent customer service by assisting shoppers in locating products and answering any inquiries regarding store items
Education
AMCA Certification - Medical Assistant
CAL Regional Medical Assistant Program
El Centro, CA10.2024
Bachelor of Science - Criminal Justice with minor in Social Work
San Diego State University - IV Campus
Calexico, CA12.2022
High School Diploma -
Southwest High School
06.2019
Skills
- Patient scheduling
- Medical terminology knowledge
- Direct patient care
- Customer Service Excellence
- Patient assessments
- Maintaining confidentiality
- Team Leadership & Training
- Multitasking & Time Management
- Bilingual (English/Spanish)
- Health & Elder Care
- Cash Handling & Financial Transactions
- Adaptability & Problem Solving
- Retail and Sales
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Godebu Urology
10.2024 - 11.2024
Personal Care Assistant
IHSS (In-Home Supportive Services)
07.2023 - 01.2024
Assistant Manager
BoxLunch
03.2023 - 04.2024
Sales Associate
Hot Topic
04.2022 - 03.2023
Team Member
Surf City Squeeze
11.2020 - 04.2022
Sales Associate
99 Cent Store
09.2018 - 02.2019
High School Diploma -
Southwest High School
AMCA Certification - Medical Assistant
CAL Regional Medical Assistant Program
Bachelor of Science - Criminal Justice with minor in Social Work
San Diego State University - IV Campus
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