Software Engineering
Erika Brown
Client Service Specialist
Richmond,Virginia
Summary
Experienced and results drive customer focused professional bringing extensive financial and customer service skills set to fast-paced banking. Offers professional attitude with attention to detail and highly ethical nature. Dependable worker with exceptional skills in customer relations, administrative tasks and time management. Known for having "customer first" mentality.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Bank Teller
BB&T Now Truist
Richmond, VA
06.2021 - Current
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Audit and Balance cash inventory up to $1,200,000
- Daily utilization of Excel, Word, and Outlook
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Correct and process deposit corrections and file adjustment correction paperwork
- Diligently mitigate or escalate any concerns to reduce risk
- Utilize internal resources to ensure efficiency and accuracy of client transactions and branch operations and compliance
Customer Service Representative
Betty Baugh’s Animal Clinic
Richmond, Va
03.2020 - 04.2021
- End of day audit cash and electronic payments Handle emergency cases appropriately by keeping clients and patients at ease before the arrival of the doctor Collecting and documenting medical history and processing/requesting referrals
- Maintained relationships with vendors and facilitated collaborative projects
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted the marketing team with implementing engaging and educational social media strategies
- Assisted in maintenance and repair with printer, desktops, laptops and VOIP systems before escalation to the IT department
- Daily utilization of Excel, Word, and Outlook
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Bartender/New Hire Trainer
Capital Ale House
Richmond, Va
08.2017 - 01.2020
- Inventory Management (Accomplishment)
- Consistently met or exceeded sales of $40,000 weekly
- Trained new and existing employees
- Handled 75+ customer interactions per day
- Managed new marketing promotions
- Strengthened relationships with product representatives
- End of day audit of cash and electronic payments
Front Desk/ Waitress
Dave and Buster
Glen Allen, VA
08.2014 - 07.2017
- Receive and process payments
- Coordinated Tasks between Internal Departments
- Events & Registration Organizer
- Schedule reservations and organize events up to 30+ people
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Office Manager
EZ Learning Driving School
Pikesville, MD
05.2012 - 08.2014
- Information and records management
- Customer Records Management
- Accounts Receivables and Payables
- State of MD Driver Education Database Manager
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Education
Associate of Science - Computer Science
J Sargeant Reynolds Community College
Richmond, VA 05.2021 - Current
High School Diploma -
George W. Carver Center
Towson, MD 09.2010 - 05.2014
Skills
Rapid 10-key data entry
Customer Service, Retention and Resolution
Compliance, banking laws and regulations
Database and Records Management
Ledger and balance sheet competency
VOIP, multi-line phone systems
Microsoft Office (Outlook, Excel, Word, Powerpoint, etc)
Interests
Film Photography
Hiking
Timeline
Bank Teller
BB&T Now Truist
06.2021 - Current
Associate of Science - Computer Science
J Sargeant Reynolds Community College
05.2021 - Current
Customer Service Representative
Betty Baugh’s Animal Clinic
03.2020 - 04.2021
Bartender/New Hire Trainer
Capital Ale House
08.2017 - 01.2020
Front Desk/ Waitress
Dave and Buster
08.2014 - 07.2017
Office Manager
EZ Learning Driving School
05.2012 - 08.2014
High School Diploma -
George W. Carver Center
09.2010 - 05.2014