Wendy Lee
Dallas,TX
Summary
Skilled CSR with a proven track record at Prosperity Bank, adept in handling high call volumes and enhancing customer satisfaction through empathetic service and efficient problem-solving. Excelled in documentation and professional telephone demeanor, achieving improved operational efficiency and fostering long-term client loyalty. Trained new team members, significantly boosting team performance. Worked as an Ebanker and helped with the PBX dept.
Overview
12
12
years of professional experience
Work History
CSR
Prosperity Bank
Lubbock, TX
04.2020 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Bank Teller
Security Bank
Midland, TX
07.2012 - 01.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Artesia High-school
Artesia, NM05.1989
Skills
- Call center experience
- Professional telephone demeanor
- Documentation
- Office equipment proficiency
- Prioritization
- Multi-line phone talent
Timeline
CSR
Prosperity Bank
04.2020 - Current
Bank Teller
Security Bank
07.2012 - 01.2013
Artesia High-school