Melyna Auten
Kansas City,MO
Summary
Quality driven worker with strong background in hospitality and retail environments. Adaptable, energetic and customer-oriented individual with exceptional work ethic and decision making skills. Devoted to delivering stellar service and exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Back of House/ Guest Service Representative
Nothing Bundt Cakes
Kansas City, MO
01.2019 - Current
- Ensured product readiness for purchase and effectively communicated tasks necessary in back of house
- Created quick training format that allowed for easy back of house onboarding
- Led back of house team through 20% annual sales growth in 2021
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Adhered to COVID safety protocols while maintaining needed stock
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Resolved problems, improved operations and provided exceptional service
- Maintained energy and enthusiasm in fast-paced environment
- Exceeded goals through effective task prioritization and great work ethic
Hostess
Red Robin
Kansas City, Mo
04.2018 - 01.2019
- Monitored dining room and guest flow to maximize table usage and minimize wait times through weekends and holiday seasons
- Typically managed over 15-20 customer calls per shift
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Collaborated with kitchen to inform customers of wait times and answer questions about food
Crew Member
Sheridan’s
08.2018 - 11.2018
- Operated computer system to take orders
- Expedited orders and communicated effectively within a team
- Accurately recorded orders through a drive through
- Prepared orders efficiently
- Kept back of house neat and orderly
Education
Associates of Liberal Arts -
Metropolitan Community College
Kansas City, MO05.2022
High School Diploma -
Park Hill High School
Kansas City, MO05.2016
Skills
Problem Solving
- Customer Service
- Basic Food Service
- Microsoft Office
- Decision Making
- Team Collaboration
- Team Supervision
Certification
- Licensed Foodhandler
Timeline
Lead Back of House/ Guest Service Representative
Nothing Bundt Cakes
01.2019 - Current
Crew Member
Sheridan’s
08.2018 - 11.2018
Hostess
Red Robin
04.2018 - 01.2019
Associates of Liberal Arts -
Metropolitan Community College
High School Diploma -
Park Hill High School