ANA CASTRO
Harwood Heights,IL
Overview
8
8
years of professional experience
Work History
Patient Access Representative Speciality Group
Endeavor Health
01.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts.
- Collaborated with healthcare providers.
PATIENT CARE COORDINATOR
NORTH SHORE SMILE SURGERY
09.2020 - 12.2023
- Greet patients upon arrival
- Answered all incoming calls and inquiries
- Scheduled patients and collect payments
- Customer service
- Confidentially managed patient accounts
- Discussed cost of service, insurance coverage, and payment options with patients.
MEDICAL RECEPTIONIST
DR. JOHN KLIMEDIOTIS S.C
09.2016 - 01.2021
- Greet patients upon arrival
- Collect personal, medical, and insurance information
- Prepped and sanitized rooms as needed
- Reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Receive deliveries and organize supplies.
BARIATRIC SURGERY COORDINATOR
TIESENGA SURGICAL ASSOCIATES S.C
09.2018 - 09.2020
- Surgical scheduling for bariatric procedures
- Planning and leadership skills
- Analyzed patient needs
- Coordinated all aspects of patient care to ensure successful surgical outcomes.
MEDICAL RECEPTIONSIT/PSR
A TO Z PEDIATRIC AND YOUTH HEALTHCARE
01.2018 - 10.2018
- Welcomed patients and visitors
- Answered phones and incoming inquiries
- Authorized drug refills
- Provided prescription information to pharmacies
- Tracked patient information, lab data and updated patient charts.
Education
SOME COLLEGE -
TRITON COLLEGE
HIGH SCHOOL DIPLOMA -
RIDGEWOOD HIGH SCHOOL
01.2013
Skills
- Telemarketing
- Insurance verification
- Customer service
- Medical scheduling
- Administrative background
- Medical office knowledge
- Telephone Etiquette
- Computer Proficiency
- Collaboration and Teamwork
- Payment Scheduling and Collection
Timeline
Patient Access Representative Speciality Group
Endeavor Health
01.2024 - Current
PATIENT CARE COORDINATOR
NORTH SHORE SMILE SURGERY
09.2020 - 12.2023
BARIATRIC SURGERY COORDINATOR
TIESENGA SURGICAL ASSOCIATES S.C
09.2018 - 09.2020
MEDICAL RECEPTIONSIT/PSR
A TO Z PEDIATRIC AND YOUTH HEALTHCARE
01.2018 - 10.2018
MEDICAL RECEPTIONIST
DR. JOHN KLIMEDIOTIS S.C
09.2016 - 01.2021
SOME COLLEGE -
TRITON COLLEGE
HIGH SCHOOL DIPLOMA -
RIDGEWOOD HIGH SCHOOL