Summary
Overview
Work History
Education
Skills
Languages
Timeline
Mauricio Toscano

Mauricio Toscano

El Paso,Texas

Summary

Driven and customer-focused professional with extensive experience in fast-paced environments, including a notable tenure at Metro by T-Mobile. Excelled in enhancing guest experiences through expert customer interaction and operational efficiency. Demonstrated a knack for maintaining high cleanliness standards and food safety measures, alongside fostering strong team collaboration. Proven track record in improving service delivery by 30% through effective communication and supply restocking skills.

Overview

5
5
years of professional experience

Work History

Restaurant Team Member

Metro by T-Mobile
08.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Call Center Representative

Dial America
09.2022 - 07.2023
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Restaurant Team Member

Burger King
11.2021 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Team Member

Advanced Auto Parts
02.2021 - 08.2021
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Team Member

McDonald's
05.2020 - 11.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Call Center Representative

Teleperformance USA
02.2020 - 09.2020
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Team Member

Whataburger
06.2019 - 11.2019
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

High School Diploma -

JM Hanks High School , 2001 Lee Trevino
09.2019

Skills

  • Operational standards
  • Guest experiences
  • Cleaning techniques
  • Customer interaction
  • Supply Restocking
  • Verbal and written communication
  • Production leadership
  • Food safety measures
  • Taking Orders
  • Food Preparation
  • Food safety procedures
  • Kitchen cook lines
  • Food safety knowledge
  • Food presentation
  • Proper equipment operation
  • Liquor Law Compliance
  • Hygiene practices
  • Kitchen Support
  • Salad and sandwich assembly
  • Upselling strategies
  • Cash handling expertise
  • Recordkeeping
  • Operations and procedural knowledge
  • Order Taking
  • Menu Memorization
  • Cleaning and sanitizing
  • Food allergy awareness

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary

Timeline

Restaurant Team Member - Metro by T-Mobile
08.2024 - Current
Call Center Representative - Dial America
09.2022 - 07.2023
Restaurant Team Member - Burger King
11.2021 - 08.2022
Team Member - Advanced Auto Parts
02.2021 - 08.2021
Team Member - McDonald's
05.2020 - 11.2020
Call Center Representative - Teleperformance USA
02.2020 - 09.2020
Team Member - Whataburger
06.2019 - 11.2019
JM Hanks High School - High School Diploma ,

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