Kenedra Tuggle
Summary
Organized sales and management professional with a 10-year history of overseeing operations in insurance and the property management industry. Dependable, honest, and goal-oriented worker equipped for fast-paced work and changing daily needs while focusing on exceptional customer service. Skilled team player and experience to independently handle assignments and always ready to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
COMMUNITY PROPERTY MANAGER
R & V Management Corporation
San Diego, CA
05.2017 - 11.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants and investors to types of units available and performed tours of premises.
- Managed over 200 apartment/HOA market-ready for leases.
- Inspected property regularly for quality, assessed and identified needs for improvement.
- Handled tenant complaints promptly and appropriately, calling in maintenance and other support services.
- Provided guidance and trained staff.
- Prepared and analyzed monthly financial variance reports.
- Generated delinquency and vacancy reports to address past due accounts and increase occupancy.
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
- Conducted tours daily to convert prospects into qualified residents.
- Issued eviction, 3-day, and lock-out notices, and filed evictions in guidance with the law.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
OFFICE MANAGER
Direct Auto & Life Insurance
Memphis, TN
11.2009 - 07.2016
- Received payments, issued receipts, and verified balance/ daily reports of receipts
- Developed client relationships through networking databases, cold calling, and marketing with business partners.
- Audited new and renewal insurance policies.
- Audited employee petty cash boxes and reconciled end-of-day procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of the application process.
- Ordered and maintained office supplies.
- Supervised front-end associates in a fasted-paced and demanding environment.
- Managed portfolio and generated over $1 million in sales annually.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
SALES REPRESENTATIVE
Chuck Hutton Toyota
Memphis, TN
08.2006 - 07.2009
- Meet and greet customers and assist them with purchasing vehicles.
- Developed sales strategies and negotiate and closed with a 90% success rate.
- Follow-up with prospective clients.
- Entered, updated, and maintained daily activity and prospect information.
- Identified customer needs by reviewing account information and conducting needs assessments.
- Processed prospect applications and verified clients information.
- Engaged customers and built connections to drive long-term sales.
Education
Associate of Arts - Business Management
Germanna Community College
Fredericksburg, VA05.2023
P&C, Life, Accident & Health Insurance
American Insurance Training
Memphis, TN07.2009
High school Diploma -
Hamilton High School
Memphis, TN06.2002
Skills
- Invoicing & Accounting
- Knowledge of Microsoft Office 365
- Types 40 wpm
- Proficient in Yardi Voyager7
- Proficient in AS400
- Fair Housing
- Proficient in RENTCafe
- Proficient in Anyone Home CRM
Affiliations
- Member of the Parent Teachers Association
- Mark of Excellence National Apartment Assoc. Manager of the Year Nominee 2019
- Secretary of Treasury for MSCC, Community Service Non-Profit Organization
Timeline
COMMUNITY PROPERTY MANAGER
R & V Management Corporation
05.2017 - 11.2019
OFFICE MANAGER
Direct Auto & Life Insurance
11.2009 - 07.2016
SALES REPRESENTATIVE
Chuck Hutton Toyota
08.2006 - 07.2009
Associate of Arts - Business Management
Germanna Community College
P&C, Life, Accident & Health Insurance
American Insurance Training
High school Diploma -
Hamilton High School