Morgan Bedford
Marietta,GA
Summary
I'm a natural problem-solver who enjoys understanding how things work, finding ways to improve them, and bringing people together to get things done. With 11 years of experience in business operations and customer-focused roles, I've developed a strong foundation in coordinating moving parts, managing priorities, and keeping work organized from start to finish. Today, I coordinate commercial HVAC service operations across 11 + client accounts and 80+ locations at EMCOR Service, Aircond. My work involves communicating with field teams, tracking service activities, resolving challenges, and making sure the right information gets to the right people. I'm also Lean Six Sigma Yellow Belt certified, with additional training in SAP Business Analysis and software requirements. I bring curiosity, organization and a practical approach to solving problems, and I'm excited to apply those strengths to utility coordination and infrastructure projects.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Emcor Services, Aircond
Smyrna, GA
09.2025 - Current
- Coordinate daily service operations across 11+ commercial accounts and 80+ locations, keeping technicians, vendors, customers, and internal teams connected and informed.
- Work closely with field teams and leadership to resolve scheduling conflicts, address service challenges, and prioritize urgent requests.
- Managed service schedule, tracked work orders, followed up on tasks to ensure timely progress and reduce delays.
- Utilized Excel and internal reporting systems to monitor service activity, identify gaps, and enhance visibility across accounts.
- Maintained accurate service records, account procedures, and supporting documentation to ensure completion and readiness for billing.
Senior Resolution Coordinator | Fraud Operations
Walmart Customer Care
02.2024 - 04.2025
- Conducted fraud investigations and analyzed customer appeal cases, ensuring accurate, data-driven resolution decisions.
- Analyzed account activity using Tableau dashboards and internal reporting tools to identify trends, anomalies, and potential fraud outcomes.
- Evaluated verification documentation, including drivers licenses, insurance records, and CCTV evidence, to substantiate investigation outcomes.
- Maintained detailed case records and audit documentation within Oracle systems and internal tools (GScope).
- Remote
- 2023 - 2025
Senior Resolution Specialist | Corporate Gift Card
Walmart Customer Care
09.2023 - 02.2024
- Supported corporate clients in bulk gift card account setup, guiding businesses through application requirements and streamlining documentation submission.
- Managed high-volume inbound requests on account status and order processing, ensuring timely bulk purchasing support.
- Assisted clients with payment processing for large-scale gift card orders, facilitating ACH transactions and CSV file uploads.
- Provided step-by-step guidance to ensure smooth onboarding and account activation for new corporate customers.
- Recognized for strong performance and collaboration, leading to transition from seasonal support to permanent role.
Sales Associate
LaVida Massage
10.2022 - 09.2023
- Sold memberships and managed spa appointments through a POS system while delivering exceptional client service.
- Supported team goals through proactive sales initiatives and improved customer satisfaction.
- Coordinated front desk administration to optimize daily operations and enhance client experience.
- Maintained functional communications tools and POS platforms for effective scheduling and client support.
Education
Professional Certificate - Business Analyst
SAP
03-2026
Lean Six Sigma Yellow Belt -
Kennesaw State University
11-2025
Client Needs & Software Requirements
University of Alberta
05-2024
Relationship Management
Rice University
05-2024
Customer Centric Innovation
University of Illinois
03-2024
High School Diploma -
Joseph Wheeler High School
05-2009
Skills
- Customer relationship management
- Stakeholder management
- Process improvement
- Requirements gathering
- Data analysis
- Microsoft Excel
- Tableau dashboards
- Documentation management
- Problem solving
Personal Information
Title: Operations & Project Coordination | Field Service Operations | Process Improvement
Timeline
Service Coordinator
Emcor Services, Aircond
09.2025 - Current
Senior Resolution Coordinator | Fraud Operations
Walmart Customer Care
02.2024 - 04.2025
Senior Resolution Specialist | Corporate Gift Card
Walmart Customer Care
09.2023 - 02.2024
Sales Associate
LaVida Massage
10.2022 - 09.2023
Professional Certificate - Business Analyst
SAP
Lean Six Sigma Yellow Belt -
Kennesaw State University
Client Needs & Software Requirements
University of Alberta
Relationship Management
Rice University
Customer Centric Innovation
University of Illinois
High School Diploma -
Joseph Wheeler High School