A Carter
Lexington,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Agent
Teleperformance USA
02.2021 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
Quality Control Inspector
Webasto Roof Systems
11.2020 - 12.2022
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
Customer Service Representative
Conduent
06.2018 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Server
Waffle House
05.2015 - 10.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Science - Buisness Management
Strayer University
Washington, DCHigh School Diploma -
Murray High School
Murray, KY04.2014
Skills
- Call flow maximization
- De-Escalation Techniques
- Building rapport
- Payment Processing
- Live chat support
- Dispute Resolution
- Typing Speed
- Complaint Handling
- Data Collection
- Professional telephone demeanor
- Microsoft Excel
- Receiving support
Timeline
Customer Service Representative Agent
Teleperformance USA
02.2021 - 10.2023
Quality Control Inspector
Webasto Roof Systems
11.2020 - 12.2022
Customer Service Representative
Conduent
06.2018 - 09.2020
Server
Waffle House
05.2015 - 10.2017
Associate of Science - Buisness Management
Strayer University
High School Diploma -
Murray High School