Michael Baker
Barry,Illinois
Summary
Dynamic leader with a proven track record at Baker Auto Body and Towing, adept in boosting customer loyalty and streamlining operations. Excelled in sales proficiency and fostering vendor relationships, enhancing service quality and operational efficiency. Skilled in technology adoption and health and safety regulations, achieving significant cost savings and customer satisfaction improvements.
Overview
29
29
years of professional experience
Work History
Shop Owner
Baker Auto Body and Towing
Barry, IL
12.2017 - Current
- Provided excellent customer service to ensure customer satisfaction.
- Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
- Maintained inventory and approved contracts to ensure availability of products for customers.
Service and Parts Manager
Pike County Chrysler
Barry, IL
08.2010 - 11.2017
- Managed and supervised all service department personnel, including hiring and training new employees.
- Developed and implemented a customer satisfaction survey to measure the quality of service provided by the department.
- Created and maintained accurate records of parts inventory, ordering additional stock as needed.
Parts Manager
Rennecker Equipment
Barry, IL
06.1995 - 07.2010
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
Education
Some College (No Degree) - Diesel Mechanic
Spoon River College
Canton, ILSkills
- Customer loyalty programs
- Store layout design
- Sales proficiency
- Technology adoption
- Health and Safety Regulations
- Waste Reduction
Timeline
Shop Owner
Baker Auto Body and Towing
12.2017 - Current
Service and Parts Manager
Pike County Chrysler
08.2010 - 11.2017
Parts Manager
Rennecker Equipment
06.1995 - 07.2010
Some College (No Degree) - Diesel Mechanic
Spoon River College
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