GREGORY PEEL

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Developed and maintained relationships with external vendors and suppliers.

Experienced in sales, relationship-building, and revenue growth within the technology sector, adept at meeting and exceeding client expectations.

• Cultivated strong relationships with C-Level and IT executives, serving as a trusted advisor, and effectively aligning offerings with their business objectives. 
• Surpassed annual sales quota ($800,000+) by a significant margin of 120% achieving exclusive Gartner Winner Circle honors. 
• Proactively identified and pursued net new leads referrals, consistently expanding the client base through effective prospecting strategies resulting in over 11% in added revenue.
•  Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

• Improved store status by implementing kitchen process improvements and identifying common errors resulting in 20% reduction in returned items. 
• Reduced staff turnover rate from 40% to 13% during global pandemic. Increased store profits by 5% YOY. 
• Consistently top 2/10 location in region in guest satisfaction.

• Maximized profit and revenue by facilitating a 6% ($340,000) sales increase with a 30% flow-through for 2019.
•  Led coaching of new management training program designed to ramp up execution in role. 
• Oversaw recruiting, hiring, scheduling and discipline for the service team of 30-50 employees.