Diana Murdock
Peninsula Pharmacy
General Delevery ,WA
14
years of professional experience
Enjoy customer service, have current food handlers card. Deli and restaurant experience.front desk and reservation experience.
Work History
Pharmacy Clerk
6 Years 5 Months- Processed prescription orders efficiently and accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels, coordinating restocking efforts to maintain optimal supply availability.
- Assisted customers with medication inquiries, providing knowledgeable support for over-the-counter products.
- Collaborated with pharmacists to verify prescription accuracy and resolve any discrepancies promptly.
- Trained new pharmacy clerks on operational procedures and customer service best practices.
- Implemented workflow improvements that enhanced efficiency in prescription processing and customer service delivery.
- Monitored expiration dates of medications, ensuring safe disposal of outdated stock in compliance with regulations.
- Led initiatives to streamline front-end operations, resulting in improved customer satisfaction and reduced wait times.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
Bingo Hall Attendent
1 Year 5 Months- Provided exceptional customer service in fast-paced gaming environment.
- Monitored gaming area to ensure compliance with regulations and safety standards.
- Assisted guests with inquiries, enhancing overall visitor experience and satisfaction.
- Collaborated with team members to maintain cleanliness and organization of gaming floor.
- Managed cash transactions accurately, ensuring secure handling of funds.
- Conducted routine inspections of equipment to ensure proper functionality and safety compliance.
- Supported promotional events by setting up displays and assisting guests with participation activities.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Adapted quickly to changing situations, maintaining efficiency during peak hours.
Grocery Store Cashier
2 Years 7 Months- Processed customer transactions efficiently using POS systems.
- Ensured accurate handling of cash and electronic payments.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
- Trained new staff on operational procedures and customer service standards.
- Implemented improvements in checkout speed and accuracy.
- Resolved customer complaints effectively to enhance satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma
Skills
Answering customer questions
Stocking shelves
Patient confidentiality
Verifying orders
Inventory counting
Records updating
OTC recommendations
Medication labels
Order fulfillment
Receiving incoming supplies
Prescription processing
Medication dispensing
Timeline
Pharmacy Clerk
Peninsula Pharmacy
10.2015 - 03.2022Read More
Bingo Hall Attendent
Lucky Eagle Casino
05.2014 - 10.2015Read More
Grocery Store Cashier
Fullers Market Basket
04.2008 - 11.2010Read More
Mossyrock
High School Diploma
Read More