JEFFREY FRASER

Sales Support:

· Collaborate with the sales team to provide essential support, such as preparing for sales events and promotional materials.

· Assist in processing sales orders, tracking leads, and managing customer inquiries and returns.

· Play a vital role in enhancing the overall customer experience through timely and accurate sales support.

ShipStation, webBlox and QuickBooks:

· Utilize ShipStation, webBlox, and QuickBooks to manage shipping and billing processes efficiently.

· Maintain and update shipping and financial records in QuickBooks, ensuring accuracy and compliance.

· Optimize shipping workflows and automation through ShipStation to improve order tracking and customer communication.

Inventory Management:

· Monitor and manage inventory levels to prevent stock-outs or overstock situations.

· Implement best practices for inventory control, including cycle counting and periodic audits.· · Coordinate with suppliers to ensure timely receipt of inventory and handle returns as well as defective items.

Shipping and Fulfillment:

· Oversee the end-to-end shipping and fulfillment process, including order processing, packing, labeling, and shipping of promotional products to customers.

· Ensure accuracy and timeliness in fulfilling customer orders while minimizing errors.

· Collaborate with the warehouse team to manage inventory levels and restocking of products as needed.

• Delivered packages in fast-paced environment during, ’ busiest quarters of year
• Executed UPS handling methods and utilized their mobile delivery application process.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

• Maintained knowledge of multiple carrier plans and compared with confidence to customers.
• Familiar with all available phones as well as upcoming models.
• Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Achieved or exceeded company-defined sales quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

KEY RESULTS

• $11.8 million in sales/Rank #1 in company
• $3.1 million in gross profit/Rank #1 in company
• $456,000 of accessory gross profit/Rank #1 in company
• 14,320 phones sold/Rank #1 in company
• 2,432 tablets, watches, hotspots sold/Rank #1 company