Summary
Overview
Work History
Education
Skills
Languages
Timeline
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George Pasillas

Oklahoma City,OK

Summary

Hardworking and reliable professional with a proven track record of delivering excellent customer service, transitioning into the warehouse industry. Known for adapting quickly to fast-paced environments, multitasking effectively, and maintaining high levels of accuracy. Thrilled to contribute to efficient freight/receiving operations at The Home Depot, ensuring the store is well-stocked and prepared to serve customers.

Overview

10
10
years of professional experience

Work History

Sales Associate

Earth Force Nursery
11.2023 - 08.2024
  • Delivered outstanding customer service, and guided clients through product selection and inquiries, ensuring a positive and personalized experience.
  • Managed inventory, sales floor and displays organization, and accurate labeling and pricing.
  • Executed sales transactions with precision and efficiency.
  • Identified customers needs and employed suggestive selling techniques to boost sales, effectively matching products to customer requirements.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Coordinated with team members on larger projects, demonstrating strong teamwork and communication skills.

Caseworker & Retention Outreach Specialist

Men's Health Foundation
02.2022 - 11.2023
  • Developed and maintained high-volume client interactions, ensuring client satisfaction in a dynamic environment.
  • Oversaw the distribution and tracking of financial assistance funds, enrollment incentives, and vouchers.
  • Tracked program data and client service delivery metrics to ensure effective service.
  • Coordinated referral linkages and tracked client service delivery.
  • Maintained and organized electronic and paper-based filing systems.
  • Conducted audits of client data and metrics to drive improvements.
  • Collaborated with multidisciplinary teams and agencies to streamline processes and enhance client service access.

Quality Improvement Specialist

APLA Health
06.2019 - 12.2021
    • Spearheaded and monitored quality improvement interventions, optimizing operational efficiency, performance metrics and client experiences.
    • Oversaw key performance metrics and presented insights using Excel, contributing to enhanced team performance.
    • Managed cash handling and payment disbursement for incentivized programs.
    • Conducted outreach efforts to boost client engagement and satisfaction, aligning with customer service goals.
    • Performed audits and managed client feedback surveys to ensure high-quality service delivery.
    • Collaborated with management to uphold compliance with company policies and quality standards.

Behavioral Interventionist

Hopkins-Shirley Group Home
09.2014 - 06.2019
  • Supervised and cared for four young adults diagnosed with Autism, managing behavioral challenges and maintaining accurate records.
  • Provided reliable transportation services, ensuring safety and timely delivery.
  • Executed intervention plans and maintained detailed documentation to track progress and outcomes.
  • Applied strong problem-solving skills and worked effectively under pressure to address and resolve issues.

Education

Bachelor's of Arts in Sociology -

California State University, Northridge
Northridge, CA

High School Diploma -

Birmingham Community Charter High School
Van Nuys, CA

Skills

  • Strong Work Ethic
  • Customer Service
  • Detail-oriented
  • Teamwork and Collaboration
  • Problem-Solving
  • Responsible & Reliable
  • Multitask
  • Time Management
  • Flexibility & Adaptability
  • Work Well Under Pressure
  • Operational Efficiency
  • Results Oriented
  • Adaptable
  • Communication
  • Leadership
  • Sales floor organization
  • Organized

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Earth Force Nursery
11.2023 - 08.2024

Caseworker & Retention Outreach Specialist

Men's Health Foundation
02.2022 - 11.2023

Quality Improvement Specialist

APLA Health
06.2019 - 12.2021

Behavioral Interventionist

Hopkins-Shirley Group Home
09.2014 - 06.2019

Bachelor's of Arts in Sociology -

California State University, Northridge

High School Diploma -

Birmingham Community Charter High School

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George Pasillas