Tyra Gordon
Nashville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
15
15
years of professional experience
Work History
CSR
Genesco
Nashville, TN
12.2006 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
GED -
Maoplewood
Nashville, TN02.2000
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Order and Refund Processing
Timeline
CSR
Genesco
12.2006 - Current
GED -
Maoplewood