Nicole Lightfoot
Shakopee,MN
Summary
1 Plus Years in mens treatment center as a administrative assistant. 14 Years of para educator with effective communication skills. Excellent support assistance to staff. Relevant strengths include strong organizational skills, planning and completing multi tasks on time. Very personable, have unbelievable ability to make other feel comfortable and build professional rapport. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
NorthStar Regional Treatment Facility
Shakopee, MN
09.2020 - Current
- Monitor up to 48 men, answer multiple phone lines, schedule General Assistance applications and set up interviews, controlling court appointments over zoom, monitoring CNP appointments over Doxy, scheduling transportations
- Helping four counselors and three mental health providers with things that counselor need done
- Assisting Director of the building with things needing to be done.
- Supply orders are done for the office weekly.
- Working on Sharepoint, excel, procentive, microsoft office
- Update client tracker daily
- Verifying insurance
- Entering DAANES with the state of Minnesota
- Dealing with daily emergencies
- Definitely lots of multitasking and have to be ready for change at any moment.
Para Educator
Shakopee School District
Shakopee, MN
09.2006 - 09.2020
- I assist elementary student (k-5th grade) that have special needs( Autistic and Emotional Behavior)
- I help students learn new skills in the classroom environment: carried out specialized interventions taught by teachers and other professionals
- Developed organizational skills for the student so they can succeed
- Helping a student when having behavior issues
- I also do supervision in the lunchroom and outside
- Prepping for the teacher
- Lots of patience.Trained and certified in Crisis Prevention Institute protocols, first aid, and CPR.
Service Manager/Cashier
Rainbow Fresh
Shakopee, MN
12.2004 - 05.2005
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Medical Receptionist/Insurance Specialist
Park Nicollet Clinic
Shakopee, MN
07.2002 - 10.2003
- Greeted Patients, excellent customer service, effectively answered multi phone lines and directed calls to appropriate areas, check patients in a timely manner, collect co-pays and handled insurance transactions, scheduled appointments/procedures/surgeries/ultrasound verified insurance polices
Education
Medical
Hennepin Technical College
1996
Skills
- Scheduling
- Administrative Assistant
- Time Management
- Autism Experience
- Medical Receptionist
- Multi-line Phone Systems
- Insurance Verification
- Microsoft SharePoint
- Medical Scheduling
- Medical Office Experience
Certification
First Aid CPR AED Certification
April 2021
Narcan Training
April 2021
Timeline
Administrative Assistant
NorthStar Regional Treatment Facility
09.2020 - Current
Para Educator
Shakopee School District
09.2006 - 09.2020
Service Manager/Cashier
Rainbow Fresh
12.2004 - 05.2005
Medical Receptionist/Insurance Specialist
Park Nicollet Clinic
07.2002 - 10.2003
Medical
Hennepin Technical College
First Aid CPR AED Certification
April 2021
Narcan Training
April 2021
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