Open To Work
ABIGAIL DIZON
Fort Worth,TX
Summary
Diligent and results-driven professional with a strong focus on customer engagement, reliability, and problem-solving. Proven track record in delivering exceptional service and maintaining smooth operations in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Passenger Service Agent
Dnata Airport Services
DFW Airport, Dallas, TX
01.2024 - 12.2024
- Facilitated passenger check-in processes which includes issuance of boarding passes and verify travel documents ensuring timely, efficient service delivery while enforcing compliance with airline policies.
- Assisted in managing baggage handling operations to minimize delays and improve satisfaction.
- Resolved customer inquiries and complaints, providing exceptional support and service quality.
- Assisted passengers with special needs, including unattended minor passengers ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Announced flight status updates and information about gate changes over PA system.
Front-End Specialist / Cafe' Associate
Sam's Club
Fort Worth, TX
10.2022 - 12.2024
- Provided technical support to members regarding front-end issues, fostering positive relationships and maintaining strong customer satisfaction levels.
- Collaborated with cross-functional teams to identify and resolve front-end issues efficiently.
- Managed cash register transactions / POS accurately, ensuring proper handling of cash and credit card payments as requiring constant multi-tasking and selling.
- Handled high-pressure situations calmly in a fast-paced environment while multitasking effectively to maintain optimal productivity levels during busy periods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Airline Ambassador / Front Desk Receptionist
Plaza Premium Group
DFW Airport, Dallas, TX
12.2024 - Current
- Cultivated a welcoming atmosphere by providing attentive services including check-in, directions and assistance with lounge amenities creating a positive first impression.
- Managed guest interactions by providing timely assistance and effectively resolving issues with professionalism and discretion to ensure excellent customer experience.
- Collaborated with team members to optimize workflows and improve service delivery within the operational policies and procedures.
- Maintained a seamless lounge operation in a fast-paced environment ensuring up-to-date knowledge of airline schedules, airport facilities and lounge services.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for flight and passenger information and other materials.
- Managed a polished and organized concierge desk including efficient guest check-outs, ensuring smooth operational flow.
Bank Manager
BDO Unibank
Philippines
07.2007 - 08.2022
- Led daily operations, ensuring compliance with banking regulations and policies.
- Managed team performance, providing coaching and support to enhance customer service skills.
- Developed strategies to optimize branch profitability through effective marketing initiatives.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Fostered strong relationships with clients, enhancing customer loyalty and retention rates.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Examined customer loan applications for loan approvals and denials.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
Education
Master of Science - Business Administration And Management
Philippine Christian University
Cavite, Philippines Bachelor of Arts - Accountancy
Polytechnic University of The Philippines
Manila, PhilippinesSkills
- Customer engagement
- Reliability
- Product knowledge
- Brand awareness
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving abilities
Languages
English
Tagalog
Timeline
Airline Ambassador / Front Desk Receptionist
Plaza Premium Group
12.2024 - Current
Passenger Service Agent
Dnata Airport Services
01.2024 - 12.2024
Front-End Specialist / Cafe' Associate
Sam's Club
10.2022 - 12.2024
Bank Manager
BDO Unibank
07.2007 - 08.2022
Master of Science - Business Administration And Management
Philippine Christian University
Bachelor of Arts - Accountancy
Polytechnic University of The Philippines