Tajtianna Edwards
West Palm Beach
Summary
Detail-oriented professional with experience in warehouse operations and customer service. Strong commitment to safety and efficiency in shipment processes, with proven ability to manage inventory and collaborate effectively with team members. Skilled in security enforcement, ensuring a safe environment while providing excellent service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Alliance Ground International
West Palm Beach
11.2025 - Current
- Assisted passengers with check-in and boarding procedures.
- Assisted customers with reservations, cancellations, and rebooking flights.
- Coordinated with airline staff to swiftly resolve passenger issues, enhancing overall customer satisfaction.
- Provided information about flight schedules and gate changes.
- Managed luggage handling and ensured proper tracking.
- Conducted security checks and verified passenger identification.
- Communicated effectively with diverse groups of passengers daily.
- Trained new staff on operational procedures and customer service standards to ensure consistent service quality.
- Operated computerized system for efficient ticketing and check-ins, streamlining passenger processing.
Cashier
Aldi
Greenacres City
09.2022 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit transactions securely.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer transactions efficiently and accurately.
- Aided customers in inquiries and product selections, enhancing overall shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers and provided information about products and services, fostering a friendly environment.
- Addressed and resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to ensure smooth operations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves and ensured product availability for customers.
- Adhered to company policies regarding pricing and promotions.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Publix
Green Acres
02.2022 - 06.2022
- Provided exceptional customer service to patrons through active listening and engagement skills, enhancing their shopping experience.
- Assisted customers in efficiently unloading purchases onto conveyor belt at checkout.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions regarding products and store services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Package Handler
FedEx
West Palm Beach
11.2020 - 12.2021
- Supported loading delivery trucks with prepared packages to ensure timely dispatch
- Loaded completed orders on pallets according to delivery numbers
- Protected company inventory by maintaining and organizing storage areas
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Resolved conveyor system issues by clearing jams and blockages
- Disposed of debris and hazardous materials properly to avoid contamination
- Wrapped items in cling film and padded blankets for protection
- Protected items by wrapping in cling film, padded moving blankets and tape
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
Cashier/ OGP
Walmart
Greenacres
01.2020 - 09.2021
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped with purchases, locating items and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Learned roles of other departments to provide coverage and keep store operational
- Scanned customer purchases and supported transactions to streamline sales process
- Helped customers find specific products, answered questions and offered product advice
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Security Guard
APB Security
Greenacres
05.2021 - 08.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Documented thefts, unauthorized access violations, and unusual occurrences to facilitate subsequent criminal or civil actions
- Responded to and thoroughly investigated reported incidents to protect company assets
- Issued warnings for rule infractions and evicted violators to maintain a safe and secure environment
- Coordinated with local law enforcement agencies during criminal investigations to enhance security response
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
- Patrolled and secured industrial and commercial premises to prevent intrusion.
Education
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, FL05-2024
High School Diploma -
John I Leonard High School
Green Acres, FL05-2020
Skills
- Passenger Check-in
- Baggage Assistance
- Customer Service
- Customer Engagement
- Sales expertise
- Merchandise restocking
- Cash register operation
- Cash Handling
- Operations
- Delivery procedures
- Inventory control procedures
- Inventory organization
- Cycle counting proficiency
- Merchandise tracking
- Verifying Order Accuracy
- Attention to Detail
- Detail-Oriented
- Emergency Response
- Security Regulation Enforcement
- Investigative Skills
- Data Analysis
- Active listening
- Communication skills
- Team Player
- Working collaboratively
- Decision Making
- Deadline Driven
- Physical stamina
- Work ethic
- Law Enforcement Background
- Sales Expertise
- Sales Expertise
- Baggage Assistance
- Reservation Management
- Passenger Check-in
Accomplishments
- Licensed Security Guard - 2021
- High School Diploma
- Captain of Track and Step
- Nurse certification
- Cpr Certification
Interests
ACTIVITIES AND HONORS
, Track Athlete for 4 years.
Certification
- EFDA Certification
- D License
- CNA Certificate
Timeline
Passenger Service Agent
Alliance Ground International
11.2025 - Current
Cashier
Aldi
09.2022 - 10.2023
Cashier
Publix
02.2022 - 06.2022
Security Guard
APB Security
05.2021 - 08.2021
Package Handler
FedEx
11.2020 - 12.2021
Cashier/ OGP
Walmart
01.2020 - 09.2021
Associate of Arts - Health Sciences
Palm Beach State College
High School Diploma -
John I Leonard High School