Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Rud

Troy,AL

Summary

Proven leader and adaptable communicator, excelled at Parker Foods LLC by enhancing customer satisfaction and resolving internal conflicts. Demonstrated complex problem-solving and attentiveness through cross-training and efficient dispute resolution. Achieved significant improvements in team performance and service delivery without exceeding a single numerical percentage.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Parker Foods LLC
01.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Lead Bartender

Parker Foods LLC
01.2023 - 01.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Host/ Server

Parker Foods LLC
04.2022 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science - Risk Management And Insurance

Troy University
07.2024

Skills

  • Leader
  • Adaptable
  • Communicative
  • Complex Problem-Solving
  • Attentive

Certification

Distributor of Property & Casualty Insurance in the state of Alabama

Timeline

Manager

Parker Foods LLC
01.2024 - Current

Lead Bartender

Parker Foods LLC
01.2023 - 01.2024

Host/ Server

Parker Foods LLC
04.2022 - 01.2023

Bachelor of Science - Risk Management And Insurance

Troy University

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Katelyn Rud