Aaesha Holloway
Las Vegas
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Administrative Assistant
Taylor Association Management
Henderson
02.2024 - Current
- Supported oversight of 15 HOA communities, managing vendor relationships and board communications.
- Conducted routing property inspections, documented compliance deviations, and followed up with homeowners/residents.
- Assisted in the organization of board meetings, prepared agendas took minutes and ensured follow-up on action items.
- Collaborated with contractors on maintenance projects, ensuring quality and timely completion.
- Vendor coordination.
- Program and assign access items.
- Responded to resident inquiries, resolving issues with professionalism and empathy.
- Maintained HOA records, legal documents, and ensured compliance with state regulations.
- Assisted with community events and engagements initiatives with strong turn out and positive feedback.
Onsite Administrative Assistant
Westward360
Las Vegas
05.2022 - 02.2024
- Answer Homeowner’s and tenant’s calls.
- Assist residents with amenities.
- Provide access using Door-king.
- Communicating with vendors to request services, ensure services are completed thoroughly and successfully.
- Ordering supplies.
- ARC approval and denials.
- Violation processing and resolutions.
- Communicating with community manager and board of directors.
- Ensuring association is staying within NRS guidelines.
- Assisting with transitions such as entering owners and tenants into the management system.
- Accounts Receivable.
- Creating user logins and changing homeowner portal passwords.
- Issuing parking permits and updating the parking permit issuance log.
- Sending and processing homeowner registration forms, pool fob request forms.
- Gate call box entry request.
- Entering residents into gate management system.
- Activating fobs, configuring gate remotes and pool fobs.
- Scanning documents into the system.
- Assist with election process.
Front Desk Coordinator
Westward360
Las Vegas
01.2022 - 05.2022
- Answer Homeowner and tenant calls assisting with homeowners associations inquiry and request based upon the CC&Rs and rules and regulations.
- Creating user logins and changing homeowner portal passwords.
- Issuing parking permits and updating the parking permit issuance log.
- Sending and processing homeowner registration forms, pool fob request forms.
- Gate call box entry request.
- Entering residents into gate management system.
- Activating fobs, configuring gate remotes and pool fobs.
- Scanning documents into the system.
Account Executive
PRA, LLC
Henderson
01.2018 - 03.2020
- Identifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
- Comply with all aspects of the Fair bay Debt Collection Practices Act (FDCPA), company policies and procedures.
- Trace customer to new address using address software or by contacting credit reporting agencies, post office, relatives, employers and other possible leads.
- Confer with customer by telephone in attempt to determine the reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s).
- Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.
- Record information about financial status of customer and status of collection efforts using automated collections software.
- Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account.
- Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount.
- If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
- Submit necessary codes to transfer account to legal collections if customer fails to respond.
- Settlement authority established by the Director of Operations.
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibilities.
BDC Service Appointment Coordinator
Autonation BMW of Henderson
Henderson
11.2016 - 01.2018
- Provide customer service in an auto dealership environment.
- Prepare pre-write power packs for service appointments.
- TSD loaner management such as checking out and checking in loaners.
- Document management, prepare documents and folders to be stored with recall.
- Scan repair orders for archiving.
- Invoicing which includes create purchase order to pay vendors for services performed on vehicles.
- Make appointment reminder calls, service follow up calls.
- Contact clients regarding services that were recommended at the time of service.
- Retention calls to clients who has not been in for service for a while.
- Contact clients regarding special order part.
- Contact clients regarding notifications received from BMW advising of necessary client services.
- Schedule service appointments.
- Answer and transfer calls to the appropriate department or extension.
- Check status of vehicles that is being serviced.
- Creating service tags for service advisors appointments.
- Cashier duties such as processing cash, credit card and check transactions.
Various Positions
Las Vegas
02.2016 - 11.2016
- Provide customer service in an auto dealership environment.
- Prepare power packs, set up PDI’s.
- Opening and closing cashier and BDC.
- Scanning Repair orders to file.
- Provide technical support to various companies with virtual desktops.
- Imaged desktops.
- Install software.
- Virus removal.
- Implemented newly onboarded clients.
- Add new user to Active Directory adding the appropriate access to shared folders and directories.
- Added and removed users from the exchange server.
- Configured MS outlook based on customer needs.
- Added new users to Shoretel.
- Configured and supported existing users.
- Setup phone mapping to different departments.
- Assisted with setting up voice prompts.
- Cleaned resort rooms to industry standards, parking attendant duties such as directing traffic, setting up cones repairing entry and exit gates.
- Troubleshoot issues with new sports and gaming product.
- Troubleshoot gamers reward machines.
- Adding tickets.
- Repairing broken OMR and printers.
- Working closely with networking to resolve connectivity issues.
CAL-Cobra Member Processor
BlueShield of California
Lodi
05.2014 - 03.2015
- Process member applications, validate and enter demographic information into Facets or RTMS.
- Process Cal-COBRA notification letters and elections within guidelines and compliance set by state law.
- Process pending for information by contacting brokers, groups and subscribers to verify legal and confidential information.
- Running exhaust, termination and enrollment reports.
- Updating process documentation.
- Send decline letters for all that are not eligible by law for Cal-COBRA medical coverage.
Product Support Specialist
Pacific Gas and Electric
San Francisco
04.2014 - 12.2014
- Provide customer support, Answering calls and responding to customer inquiries via email.
- Creating new customer accounts.
- Processing Third Party Authorizations to provide access to account data.
- Reset user passwords.
- Train customers on use of product.
- Discuss possible rate options.
- Trouble shoot any issues with access to the application.
- Request data on meters with missing data.
- Work with data collection team to resolve problematic issues with data exports.
- Build accounts and fix any issues with existing accounts.
- Run reports.
- Assist with scheduling reports.
Smart Meter Operations Interval Billing Data Analysis/Processor
Pacific Gas and Electric
Concord
01.2013 - 10.2013
- Analyze 15 minute and 60 minute interval billed meter data that would cause errors in the Validation Editing and Estimation report.
- Validated errors and data using MDMS, UIQ, STAR, SmartView, GIS, CC&B.
- Determining the course of action and escalate issues that are caused by problematic meters per CPUC requirements.
- Communicating with field technicians, field technician supervisors, meter technicians, meter technician supervisors, electricians and other entities internally and externally.
- Created field orders, updated meter reads, updated removal and installation reads.
- Derived meter data, Created Data control Request communication requests for data missing in either billing system (CC&B), MDMS, or UIQ.
- Working with external departments to be able to resolve billing issue to ensure on time billing.
- Thoroughly investigate meter issues to ensure accurate and on-time billing.
- Collaborated with team members to determine an efficient solution.
- Starting and stopping Service agreements.
IT Help Desk Tier 1/ Tier 2
Sony Playstation
Redwood City
10.2012 - 01.2013
- Troubleshoot multiple platforms: Macintosh 10.5,10.6 and 10.8, Windows, cellular devices and PDA’s.
- Provide first level support for multiple enterprise applications including email, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department specific specialized applications.
- Deploy software physically or over the network.
- Active Directory management of users, computers and printers.
- Image Macintosh and PC computers.
- Install user specific software.
- Configure machines specific to user’s role and usage.
- Manage VPN users.
- Create and manage VPN accounts.
- Troubleshoot Network Connect issues.
- Deploy user hardware, set up workspaces for new and re-locating users.
Education
Community Manager - Community Association Management
Key Realty School
Las Vegas, NV 01.2026 - 01.2026
Bachelor of Arts - Information And Communication Technology
College of Southern Nevada
Las Vegas, Nevada, NV 01.2026 - 01.2026
Skills
- Typing 45 wpm
- 10 key by touch
- Interval billing
- Microsoft Active Directory management
- Microsoft Office
- Microsoft Access
- Microsoft Exchange
- Quick Books
- Sales Force
- Buildium
- Zen Desk
- Strong Room
- Village Management System (VMS)
- Doorking
- Clark County Accessors
- Clark County Recorders
- Silverflume
- Asimut
- Live vocal
- TWIKI
- SMARTS
- Secure CRT
- Nortel Contivity VPN
- Polycom
- SpectraLink
- Pinnacle
- Siebel
- Oracle
- ShareWeb
- SmartView
- Silver Springs Network/UIQ
- Cordaptix/ CC&B
- Meter Data Management System (MDMS)
- Geographical Information System (GIS)
- SAP Crystal report support
- RMA Management
- Enhanced ACD
- Remedy
- UNIX
- Citrix
- VMWare
- Hard Drive Encryption
- New Boundary/Prism
- System Center Configuration Management
- TSD loaner management
- Doorking management system
- Google Applications
- Troubleshoot and configure network settings
- CMOS
- System start up
- Log on problems
- Remote desktop configuration
- MS Remote Installation
- Data management
- Creating backups
- System restore
- System upgrade
- Flashing ROM BIOS
- Install and removal of motherboards
- Hard drives
- Video cards
- RAM
- Project Management
Certification
RMA
Timeline
Community Manager - Community Association Management
Key Realty School
01.2026 - 01.2026
Bachelor of Arts - Information And Communication Technology
College of Southern Nevada
01.2026 - 01.2026
Community Administrative Assistant
Taylor Association Management
02.2024 - Current
Onsite Administrative Assistant
Westward360
05.2022 - 02.2024
Front Desk Coordinator
Westward360
01.2022 - 05.2022
Account Executive
PRA, LLC
01.2018 - 03.2020
BDC Service Appointment Coordinator
Autonation BMW of Henderson
11.2016 - 01.2018
Various Positions
02.2016 - 11.2016
CAL-Cobra Member Processor
BlueShield of California
05.2014 - 03.2015
Product Support Specialist
Pacific Gas and Electric
04.2014 - 12.2014
Smart Meter Operations Interval Billing Data Analysis/Processor
Pacific Gas and Electric
01.2013 - 10.2013
IT Help Desk Tier 1/ Tier 2
Sony Playstation
10.2012 - 01.2013