Aaliah Gutierrez
Santa Fe,NM
Summary
Dynamic leader with a proven track record at McDonald's, excelling in team leadership and strategic planning. Expert in enhancing customer satisfaction and resolving conflicts, ensuring high-quality service. Skilled in cross-training teams for peak performance, fostering a culture of collaboration and continuous learning. Demonstrates exceptional adaptability and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Manager
McDonald's
09.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Capital High School
Santa Fe, NM05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
- Problem-Solving
- Customer Relationship Management
- Task Delegation
Timeline
Manager
McDonald's
09.2022 - Current
Capital High School