Aaliyah Crouch
Nashville,TN
Summary
Ambitious young professional highly motivated to break into the workforce and serve the community. Focused on joining an environment where I can learn, grow, and be apart of a team. Ready willing and able to step into a full-time role where I can challenge myself to overcome obstacles to help an organization prosper and grow.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
07.2023 - 03.2024
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
McDonald's
10.2020 - 06.2023
- Trained new personnel regarding company operations, policies and services.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
High School Diploma -
Maplewood High School
Nashville, TN05.2022
Skills
- Microsoft Office Suite Google Docs
- Outstanding Phone In-Person Customer Service
- Strong Desire to Grow & Improve
- Self-Motivated
- Quick Learner
- Disciplined & Structured
Timeline
Customer Service Representative
Walmart
07.2023 - 03.2024
Customer Service Representative
McDonald's
10.2020 - 06.2023
High School Diploma -
Maplewood High School