Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Dailey

Augusta,Georgia

Summary

Proven leader with a track record of enhancing customer service at Checkers Restaurant by swiftly resolving escalated issues and ensuring operational excellence. Skilled in inventory controls and schedule oversight, I excel in operations management and fostering a customer-focused environment. Demonstrates a strong ability to make decisive, effective decisions and maintain safety compliance.

Overview

4
4
years of professional experience

Work History

Shift Manager

Checkers Restaurant
North Augusta, SC
01.2025 - Current
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Key Holder Supervisor

Dallor general
Washington, GA
08.2024 - 01.2025
  • Confirmed pricing accuracy throughout the store by performing price checks on items.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Verified that all customers received receipts for their purchases.
  • Monitored security cameras to identify potential shoplifters or suspicious activity.

Customer Care Representative

Walmart
Bentonville, AR
04.2022 - 03.2023
  • Answered customer inquiries over the phone and via email.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

Bartista

Starbucks
Lexington, SC
02.2021 - 08.2022
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

Associate of Arts - Arts Education

Gordon State College
Barnesville, GA

Skills

  • Schedule oversight
  • Decision-making
  • Safety compliance
  • Inventory controls
  • Handling customer complaints
  • Tech-Savvy
  • Customer service focus
  • Operations management

Timeline

Shift Manager

Checkers Restaurant
01.2025 - Current

Key Holder Supervisor

Dallor general
08.2024 - 01.2025

Customer Care Representative

Walmart
04.2022 - 03.2023

Bartista

Starbucks
02.2021 - 08.2022

Associate of Arts - Arts Education

Gordon State College
Aaliyah Dailey