Aaliyah Everage
Houston,TX
Summary
Adept at navigating complex HR landscapes, I significantly optimized recruiting processes at Santa Maria Hostel, enhancing efficiency by integrating advanced software solutions. My expertise in recordkeeping and maintaining confidentiality, coupled with exceptional communication skills, fosters a compliant and supportive workplace environment. Achievements include streamlining benefits coordination and mastering Microsoft Office and DocuSign to support organizational needs.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Kittle Property Group
Houston, TX
01.2025 - Current
- Coordinated tenant communications to enhance community engagement and satisfaction.
- Assisted in lease administration, ensuring compliance with property regulations and standards.
- Collaborated with vendors to negotiate services, optimizing cost-effectiveness and service quality.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Human Resources Coordinator
LMS
06.2024 - 01.2025
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Leasing Agent
Greystar Management
Houston, TX
02.2022 - 05.2024
- Conducted comprehensive checks for potential tenants, including backgrounds, references and credits.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
Leasing Specialist
Bristol Apartments
Houston, TX
05.2020 - 02.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Kept meticulous records of correspondence between management and tenants.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
Human Resources Specialist
Santa Maria Hostel
Houston, TX
09.2018 - 04.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Education
Bachelor Of Business Administration And Management - Human Resources Development
University of Houston
Houston, TX05.2018
Master of Science - Business And Managerial Economics
University of Houston
Houston, TX12-2028
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and Docusign
- Benefits and payroll coordination
- Exceptional communicator
- Human resources management
- Compliance
- Problem-solving
Certification
CLP
- Specialist in Housing Credit Management® (SHCM®)- National Affordable Housing Management Association.
- Residential Management Professional (RMP) - National Association of Residential Property Managers.
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
- Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.
Timeline
Assistant Property Manager
Kittle Property Group
01.2025 - Current
Human Resources Coordinator
LMS
06.2024 - 01.2025
Leasing Agent
Greystar Management
02.2022 - 05.2024
Leasing Specialist
Bristol Apartments
05.2020 - 02.2022
Human Resources Specialist
Santa Maria Hostel
09.2018 - 04.2020
Bachelor Of Business Administration And Management - Human Resources Development
University of Houston
Master of Science - Business And Managerial Economics
University of Houston