Aaliyah Gordon
Henrico,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Trinity Care
2540 Professional Rd
12.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bottle Girl
Richmond Live Nightclub
Richmond
01.2023 - Current
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Developed rapport with patrons, fostering a welcoming environment and encouraging repeat business.
Server/VIP Bottle Server
Aura Bar and Grill
Richmond, VA
12.2023 - 04.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Hookah Server
A Buck or Two Lounge
Richmond, Virginia
01.2022 - 12.2023
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Business Anaylst
Department Of Motor Vehicles
Richmond, VA
01.2022 - 01.2023
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server
Kickback Jack's
Midlothian, VA
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Cracker Barrell Old Country Store
Chester, Virginia
01.2020 - 01.2022
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Varina High School
Richmond, VA06.2020
Skills
- Expense Reporting
- Scheduling
- Data Entry
- Quality Assurance
- Paperwork Processing
- Customer Service
- Food Running
- Order Management
- Exceptional customer service
- Menu Memorization
- Office Administration
- Prioritization
- Professional and polished presentation
Timeline
Administrative Assistant
Trinity Care
12.2023 - Current
Server/VIP Bottle Server
Aura Bar and Grill
12.2023 - 04.2024
Bottle Girl
Richmond Live Nightclub
01.2023 - Current
Server/Hookah Server
A Buck or Two Lounge
01.2022 - 12.2023
Business Anaylst
Department Of Motor Vehicles
01.2022 - 01.2023
Server
Kickback Jack's
01.2022 - 01.2023
Server
Cracker Barrell Old Country Store
01.2020 - 01.2022
High School Diploma -
Varina High School
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