Aaliyah Haughton
Jamaica,NY
Summary
Dedicated customer service professional with over 5 years of experience excelling in providing exceptional customer service. Known for building strong, personable relationships with clients and colleagues alike. Proven ability to adapt to various work environments, ensuring successful task completion through strong organizational skills. Strong communicator with a high level of dedication to producing quality work, poised to be a valuable asset to any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
B&B Direct LLC
09.2024 - 03.2025
- Delivered over 250 packages to customer doorsteps and business offices daily.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Rider
Getir
11.2023 - 07.2024
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Increased positive feedback from customers by providing exceptional service during dropoffs.
DSP
Eihab
09.2022 - 06.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Busser
The Breakfast Club
09.2021 - 01.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Security Guard
Bridge Security
11.2020 - 09.2021
- Patrol the property to ensure the safety of the premise and personnel
- Inform policies and procedures to individuals who violate protocol
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Crew Member
Wendys
06.2019 - 05.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Caretaker (Internship)
New York State Veterans' Home
10.2018 - 04.2019
- Transport patients within nursing home facility
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Assist in new patient care program development
- Lead patient recreation activities and exercise classes
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
Sales Associate
Toys R Us
11.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Secondary School -
Voyages South Preparatory High school
06.2019
Skills
- Customer service
- Excellent verbal and written communication
- Teamwork and collaboration
- Monitoring assigned areas
- Demonstrating professionalism
- Strategic troubleshooting
Certification
Licensed Security Guard
Timeline
Delivery Driver
B&B Direct LLC
09.2024 - 03.2025
Delivery Rider
Getir
11.2023 - 07.2024
DSP
Eihab
09.2022 - 06.2023
Busser
The Breakfast Club
09.2021 - 01.2022
Security Guard
Bridge Security
11.2020 - 09.2021
Crew Member
Wendys
06.2019 - 05.2020
Caretaker (Internship)
New York State Veterans' Home
10.2018 - 04.2019
Sales Associate
Toys R Us
11.2017 - 05.2018
Secondary School -
Voyages South Preparatory High school
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