Aaliyah Horton
Roanoke,VA
Summary
Dedicated Medical Office Specialist with a proven track record at Lewis Gale Medical Center, excelling in patient scheduling and offering exceptional customer service. Mastered office management and HIPAA compliance, enhancing patient satisfaction by 30%. Known for a positive attitude and multitasking abilities, adept at insurance verification and payment processing.
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
Lewis Gale Medical Center
05.2024 - Current
- Greeting Customers, Answering Questions and providing menu information
- Preparing food orders, ensuring food was made correctly, and following proper food handling techniques
- Taking customers orders
- Addressing customers concerns and helping customers who receive wrong orders
- Attending to kitchen duties that were needed
Team Member
Golden Corral Buffet and Grill
05.2023 - 03.2024
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Handling food orders and follow proper food handling techniques
- Tending to customers needs and concerns in a friendly manner
Retail Sales Associate Cashier
Gabe’s
09.2022 - 02.2023
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
05.2021 - 06.2022
- Addressed Customers needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Crew Member
Chipotle
09.2020 - 05.2021
- Greeting Customers, Answering Questions and providing menu information
- Preparing food orders, ensuring food was made correctly, and following proper food handling techniques
- Taking customers orders
- Addressing customers concerns and helping customers who receive wrong orders
- Attending to kitchen duties that were needed
Education
High School Diploma -
William Fleming
Roanoke, VA07.2022
Skills
- Patient scheduling
- Insurance verification
- Office management
- HIPAA compliance
- Payment collection and processing
- Positive attitude
- Computer skills
- Multitasking and organization
- Attention to detail
- Phone and email etiquette
- Customer Service Skills
- Quick learner
Timeline
Medical Office Specialist
Lewis Gale Medical Center
05.2024 - Current
Team Member
Golden Corral Buffet and Grill
05.2023 - 03.2024
Retail Sales Associate Cashier
Gabe’s
09.2022 - 02.2023
Crew Member
McDonald's
05.2021 - 06.2022
Crew Member
Chipotle
09.2020 - 05.2021
High School Diploma -
William Fleming
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