Aaliyah King

• Maintained accurate inventory records using warehouse management systems.
• Collaborated with team members to achieve daily productivity targets and ensure smooth operations.
• Loaded and unloaded shipments, verifying accuracy of items received against packing slips.

Seasonal Employee for Geek Squad City as a CSR

• Provided information to clients on devices that were sent in for repair.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Gave estimates for cost of services such as repair and Data Recovery services.
• Collected payments over the phone for services provided by BestBuy/Geek Squad.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Seasonal Employee for Geek Squad City as a Computer Repair Technician

• Complete teardown and rebuild of Laptops to perform hardware and software diagnostics and perform repair needs.
• Used diagnostic tools such as MRI, Samsung and Lenovo proprietary software to identify hardware failures and replace non-functional components.
• Collaborated with peers in the diagnosis and repair of inbound products.
• Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
• Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.

Worked on the production lines at Bowling Green Metal Forming

• Lifting heavy car parts; placing one or two different car pieces on the robotic machinery to have those car parts welded together.
• Managed inventory levels to prevent production delays.
• Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
• Followed safety procedures and guidelines to maintain safe working environments.