Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Langford

Blythewood,SC

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CVETS
Columbia, SC
09.2025 - 09.2026
  • Answered phone calls, emails, and chat messages in a timely manner
  • Assisted clients with patient inquiries to enhance their experience
  • Reassured clients during stressful situations to provide comfort
  • Reviewed estimates and payment plans to clarify options for clients
  • Processed Trupanion claims for clients to secure their coverage

Front Desk Receptionist

Blythewood Animal Hospital
Blythewood, South Carolina
02.2024 - 09.2025
  • Responded to incoming calls and resolved client inquiries swiftly, enhancing customer satisfaction.
  • Coordinated appointment scheduling for veterinarians, ensuring efficient use of time and resources.
  • Supported veterinarians and vet technicians during procedures and exams, contributing to smooth operations.

Patient Representative

Prisma Health Richland
Columbia, SC
09.2022 - 02.2024
  • Collaborated with healthcare providers to improve patient communication and care continuity.
  • Delivered detailed information on medical services and facility processes to support patient understanding.
  • Facilitated appointment scheduling and addressed healthcare inquiries to enhance patient experience.
  • Responded to incoming phone calls and emails to address patient inquiries.

Administrative Assistant

South Carolina Department of Mental Health
Columbia, SC
09.2018 - 09.2022
  • Prepared reports and documents for Medicare/Medicaid, supporting compliance and accurate patient records
  • Coordinated scheduling and logistics for departmental meetings, ensuring timely communication with patients
  • Organized patient records and files efficiently

Education

Westwood High School
Blythewood, South Carolina

Some College (No Degree) - Biology

Midlands Technical College
West Columbia, SC

Skills

  • Customer support
  • Client communication
  • Record management
  • Quality assurance
  • Software proficiency
  • Time management
  • Multitasking
  • Conflict resolution

Timeline

Customer Service Representative

CVETS
09.2025 - 09.2026

Front Desk Receptionist

Blythewood Animal Hospital
02.2024 - 09.2025

Patient Representative

Prisma Health Richland
09.2022 - 02.2024

Administrative Assistant

South Carolina Department of Mental Health
09.2018 - 09.2022

Westwood High School

Some College (No Degree) - Biology

Midlands Technical College
Aaliyah Langford