Aaliyah Liles
Summary
Passionate and motivated to positively impact individuals with knowledgeable and caring. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
SAH Starbucks Agent
Sitel Group
07.2022 - 12.2022
- Documents all customer contacts in, database
- Researches issues and ensures they are resolved, including follow-up, within service level agreements
- Enhances and implements processes while adhering to standard operating procedures
- Keeps abreast of company products and history to communicate to customers while gaining knowledge of future promotions, products and processes
- Maintains regular and consistent attendance and punctuality
- Processes retail and business unit orders, including researching and tracking status, responding to inquiries and troubleshooting problems while weighing all possibilities and offering appropriate service recovery when needed
- Supports supply chain logistics teams with store readiness procedures, product launches and systems testing
- Provides training and coaching to field and internal partners
- Works cross-functionally with a variety of internal business units, distribution centers and carriers.
Cashier/Stock
Roses Cheraw
01.2021 - 07.2022
- Provides courteous customer service and maintains merchandise displays to enhance overall customer satisfaction, sales, profitability, and store standards
- Counting the Drawer at the end of the day
- Responsible for answering phones in a professional manner, providing answers when possible and transferring calls or taking messages when needed
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Crew
Macdonald's, SC
07.2020 - 12.2020
- Communicate with their coworkers to expedite orders, and help customers when theyreceive the wrong order
- Counting the drawer at the end of the day, organize orders for takeout or deliver food to dinersat the correct tables Responsible for taking inventory of produce and dining materials for Managers
Education
Associate of Science - Business Administration
Northeastern Technical College
Cheraw, SCHigh School Diploma -
Forest Hills High
Marshville, NC06.2019
Skills
- Customer service, Retail sales, Time management, problem solving, verbal communication
- Skills, interpersonal skills, adaptability, empathy, written communication, cash handling,
- Teamwork skills, computer proficiency
Timeline
SAH Starbucks Agent
Sitel Group
07.2022 - 12.2022
Cashier/Stock
Roses Cheraw
01.2021 - 07.2022
Crew
Macdonald's, SC
07.2020 - 12.2020
Associate of Science - Business Administration
Northeastern Technical College
High School Diploma -
Forest Hills High